Rachel Monserrate, M.A.
Rachel Monserrate, M.A., is a dynamic and results-oriented professional specializing in strategic account management, client retention, and customer success across diverse business sectors. With a Master of Arts in Video Production and Public Relations from the University of Denver and a Bachelor of Arts in Journalism and Technical Communication from Colorado State University, Rachel combines strong technical expertise with exceptional communication and leadership skills. Her career spans multiple industries, where she has successfully driven account growth, implemented forward-thinking digital strategies, and managed cross-vertical teams.
Throughout her career, Rachel has held key roles including Enterprise Account Manager at Lob, Account Director at TextUs, and Senior Consultant in Fundraising Account Management at Ruffalo Noel Levitz. She has consistently demonstrated a talent for overseeing complex projects, streamlining processes, and delivering measurable results for clients ranging from K-12 institutions to military organizations. Her experience also includes project management, media research, and supervising graduate research assistants, highlighting her versatility and dedication to both client success and professional development.
In addition to her professional achievements, Rachel is committed to community leadership and advocacy. She is a founding member of Western Nebraska Women Leaders for Change and has contributed to educational initiatives, including her co-authored article Young People & the Future of News, which empowers students to engage critically with media and storytelling. Known for her strategic thinking, mentorship, and ability to build lasting relationships, Rachel continues to make a significant impact in her field while fostering growth and innovation among the next generation of professionals.
• Sales Enablement
• Growth-Driven Design
• Content Marketing
• Email Marketing
• Inbound
• Inbound Marketing
• Social Media Marketing
• Frictionless Sales
• Client Management
• Service Hub Software
• HubSpot Sales Software
• Colorado State University- B.A.
• University of Denver- M.A.
• Western Nebraska Women Leaders for Change
What do you attribute your success to?
I attribute my success to always maintaining my personal integrity, working hard and leveraging my background in journalism and mass communication, which helped me transition into strategic account management, where I continue to excel as a top performer.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to be exactly who you want to be, work hard, stay the course, set clear goals, and watch yourself achieve great success.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is: you can and you will—never give up, no matter how hard things get, and always stay the course. Lean on your mentors and stay curious. Great things happen if you challenge yourself to learn through both success and adversity.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges and opportunities in my field right now involve staying ahead of industry trends, ensuring customer satisfaction, and consistently maintaining top performance.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are working hard with high integrity while also making time to enjoy life to the fullest, embracing my love for animals and the outdoors, from caring for my three dogs to engaging with horses and cattle, reflecting my upbringing on a ranch.