Rachel Monserrate, M.A.

Rachel Monserrate, M.A., is a dynamic and results-oriented professional specializing in strategic account management, client retention, and customer success across diverse business sectors. With a Master of Arts in Video Production and Public Relations from the University of Denver and a Bachelor of Arts in Journalism and Technical Communication from Colorado State University, Rachel combines strong technical expertise with exceptional communication and leadership skills. Her career spans multiple industries, where she has successfully driven account growth, implemented forward-thinking digital strategies, and managed cross-vertical teams.

Throughout her career, Rachel has held key roles including Enterprise Account Manager at Lob, Account Director at TextUs, and Senior Consultant in Fundraising Account Management at Ruffalo Noel Levitz. She has consistently demonstrated a talent for overseeing complex projects, streamlining processes, and delivering measurable results for clients ranging from K-12 institutions to military organizations. Her experience also includes project management, media research, and supervising graduate research assistants, highlighting her versatility and dedication to both client success and professional development.

In addition to her professional achievements, Rachel is committed to community leadership and advocacy. She is a founding member of Western Nebraska Women Leaders for Change and has contributed to educational initiatives, including her co-authored article Young People & the Future of News, which empowers students to engage critically with media and storytelling. Known for her strategic thinking, mentorship, and ability to build lasting relationships, Rachel continues to make a significant impact in her field while fostering growth and innovation among the next generation of professionals.