Rachel Tocco, Office Administrator on Influential Women

Influential Woman · Payroll and HR

Rachel Tocco

Office Administrator, Dora Landscaping

Apopka, FL

Her Story

About Rachel

I've had a varied career path that has led me to where I am today. I spent most of my career in the restaurant business, working in management and serving roles, and I also worked in banking for almost 8 years. About two and a half years ago, I transitioned into payroll and HR. I came into my current position about a year ago as a favor to help out when their HR and office administrator quit abruptly. Within just two days, they asked me to stay on full-time, and I'm so glad they did because I discovered what I really enjoy doing. I'm a very highly detailed and organized person, super OCD actually, and this role allows me to apply those strengths every day. My typical day involves handling new employee onboarding and enrollment paperwork, processing payroll data entry, managing health benefits, handling invoices and billing for our customers, and covering front office duties when needed. I'm really good with numbers, so I love figuring things out, seeing what's missing and what's not. The main challenge is just trying to get everything done in a timely fashion because I'm pulled in many different directions throughout the day, especially at the beginning of each month when billing is due. I prefer this position over working in a restaurant setting because I'm able to apply my organizational skills, and my current job really appreciates that about me. I also still work part-time at a restaurant, so between both jobs I'm working 60 to 70 hours a week. On top of that, I run a side business from home doing wedding cakes, cupcakes, and cookies for special events, though I've had to cut back dramatically because of my schedule. I'm also a full-time mom to three kids, ages almost 15, 13, and 11.

Her Interview

Ten minutes with Rachel

01What are the biggest challenges or opportunities in your field right now?

The main challenge I face is just trying to get everything done. Because I'm so organized and detailed, they give me a lot of work to do, and I'm the type of person where once I'm given something, I like to get it done right away. But on a day-to-day basis, things come up - people come in looking for things or asking questions about payroll, and I'm always pulled into many different directions. So the main challenge is trying to get everything done in a timely fashion. Certain times of the month are busier than others, especially at the beginning of every month when I have to input all of the invoices so we can bill our customers. That's usually when things get really hectic, trying to get all the billing done and out to the customers in time.

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