Rebekah Eldridge, Vice President of Admin Services & Partner Programs on Influential Women
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Influential Woman · SaaS Operations and Customer Service Consulting

Rebekah Eldridge

Vice President of Admin Services & Partner Programs, NXTLVL Solutions, Inc.

Oklahoma City, OK 73173

13Years experience
4Awards received

Certifications · Degrees · Memberships

Degree West Texas A&M University — Bachelor of Business Administration, Computer Information Systems and Decision Making Member Phi Sigma Pi National Honor Fraternity Member The National Society of Leadership and Success

Her Story

About Rebekah

Rebekah Eldridge is a strategic business operations executive with more than 17 years of experience building and scaling high-performing teams across SaaS, customer success, and organizational leadership. Her career began at Microsoft as a gaming support specialist before expanding to Apple and eventually into a series of progressively senior roles at leading technology companies including BambooHR, PageUp, FleetUp, and JobNimbus. Across each of these organizations, she distinguished herself as a builder — someone who could enter complex, fast-moving environments and bring order, structure, and measurable growth. Today, she serves as Vice President of Administrative Services at NXTLVL Solutions, where she architects AI-driven service models, leads partner programs, and develops the operational frameworks that position the company for sustainable, long-term success. What sets Rebekah apart is her ability to blend analytical rigor with genuine human-centered leadership. Among her most defining professional achievements is a comprehensive time study she spearheaded at BambooHR, where her Operations team collaboration with Implementation and Product teams resulted in a 27% increase in HR implementation capacity and a 68% increase in payroll capacity — collectively generating approximately $1.5 million in operational savings. That same data-driven mindset has followed her throughout her career, driving significant improvements in customer retention, onboarding efficiency, and cross-functional alignment wherever she has led. Equally important to her is the human side of leadership — developing teams, cultivating cultures of accountability and empathy, and ensuring that technology serves people rather than supplanting them. She is nearing completion of her Bachelor of Business Administration in Computer Information Systems and Decision Making from West Texas A&M University and has earned an extensive portfolio of certifications spanning AI, CRM strategy, product analytics, and executive leadership. Beyond her executive career, Rebekah is an entrepreneur and lifelong learner who owns and operates Dough Vinci, a home-based sourdough bakery she hopes to one day grow into a brick-and-mortar establishment. A mother of five, she is a passionate advocate for women in leadership, firmly believing that professional ambition and a fulfilling family life are not in conflict — they are complementary. She encourages the next generation of women to pursue opportunity with confidence, build intentional support systems, and never underestimate the power of curiosity and adaptability as career assets. Selected as a featured Influential Woman representing Oklahoma for 2026, Rebekah continues to inspire through her work, her example, and her unwavering commitment to helping both people and organizations reach their fullest potential.



Her Interview

Ten minutes with Rebekah

01What do you attribute your success to?

I don't know that I can attribute my success to any one thing. If I had to narrow it down, I'd say it comes from a combination of having an incredibly supportive husband who has always believed in me—often before I believed in myself—and the adaptability that has shaped my life from an early age.

My husband has never seen my dreams as competing with his own. Instead, he's joined the dream with me encouraging me to pursue them, celebrating my growth, and reminding me of what I'm capable of during the moments I questioned myself. Having someone who believes in you that deeply is a gift I'll never take for granted.

Growing up in a military family also taught me that change is inevitable, but it also taught me that every new environment is an opportunity to learn, grow, and build something meaningful. That mindset has shaped every chapter of my career—from building a remote career before it was common to leading teams in industries I'd never worked in before.

I've also learned that success isn't about having all the answers. It's about being willing to ask questions, stay curious, and continuously learn. Every opportunity I've accepted has stretched me beyond my comfort zone, but instead of letting uncertainty hold me back, I've chosen to see it as an invitation to grow.

Just as important has been my belief that people are at the center of every successful organization. Data, systems, and strategy help businesses scale, but it's empathy, trust, and meaningful relationships that allow people to thrive. Throughout my career, I've worked to ensure that no one walks into a room feeling invisible and that every person understands the value they bring.

Ultimately, I believe my success has come from embracing change, investing in people, and never stopping the pursuit of growth. When you combine curiosity with resilience and lead with both empathy and accountability, incredible things become possible—not just for yourself, but for everyone around you.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received wasn't spoken to me, it was something my career taught me over time: don't let what you haven't done convince you that you can't do it.

Some of the most transformative opportunities in my career were roles I had never held, industries I had never worked in, or challenges I wasn't entirely sure I was ready for. If I had waited until I felt completely qualified, I would have missed many of the experiences that shaped me into the leader I am today.

I've learned that confidence doesn't come from already knowing the answer. It comes from trusting your ability to learn, adapt, and solve problems. Every time I stepped outside my comfort zone, I discovered I was capable of more than I believed.

That lesson continues to guide me today: don't let your current experience define your future potential. Stay curious, keep learning, and never underestimate what you're capable of becoming.

03What advice would you give to young women entering your industry?

My greatest piece of advice is this: you do not have to choose between your ambitions and your family. I am proof that both are possible. Rather than waiting for the "right time" to pursue opportunities, I encourage young women to design intentional systems and support structures that allow them to grow professionally while still being present for the people they love. Pursue leadership roles without hesitation, invest in continuous learning, and above all, believe in your own abilities. We are stronger when we lift one another up.

04What are the biggest challenges or opportunities in your field right now?

One of the most pressing challenges I see today is the rapid, often indiscriminate adoption of artificial intelligence across organizations — frequently without a thoughtful, human-first strategy behind it. Businesses are at risk of oversaturating their operations with AI in ways that erode the very relationships and trust that drive long-term success. At the same time, I see enormous opportunity for leaders who are willing to implement AI intentionally and ethically — using it to drive operational efficiency and informed decision-making, while keeping people at the center. The strongest organizations aren't built by systems alone—they're built by people. Systems simply help people thrive. Organizations that get this balance right, and that invest in private or responsibly hosted AI models, will be the ones that truly differentiate themselves.

05What values are most important to you in your work and personal life?

At the core of everything I do are integrity, empathy, and a relentless drive to keep learning. I value adaptability over comfort and systems over excuses — I believe in building the structures that allow both people and processes to thrive. Data-informed decision-making is non-negotiable for me professionally, but it always works hand in hand with leading with humanity. Personally, I am deeply committed to my family and to authenticity in all that I do. I want the work I produce and the teams I lead to reflect a genuine belief that technology and innovation should serve people — never replace them.

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