Rebekah Paules

Customer Experience Manager
Radar Promotions
Simi Valley, CA 93063

Rebekah Paules is an experience design and operations leader with more than two decades of work spanning museums, nonprofits, education, and e-commerce. She currently serves as Customer Experience Manager at Radar Promotions, a mission-driven branded merchandise and fulfillment company she co-owns with her husband. In this role, she oversees customer experience strategy, fulfillment operations, and client engagement for national partners, including YMCA organizations, ensuring that every stage of the customer journey is seamless, responsive, and relationship-centered.

Her career is rooted in audience engagement and program design within the cultural and nonprofit sectors. She has held senior leadership roles in institutions such as The Huntington Library, Art Museum, and Botanical Gardens and the Ronald Reagan Presidential Foundation & Institute, where she led large-scale visitor engagement programs, volunteer operations, educational initiatives, and cross-functional teams. Her earlier consulting and leadership work focused on organizational development, training, DEI, and strategic planning for museums and cultural institutions.

Rebekah holds a Master’s degree in American History and a Bachelor’s degree in History from California State University, Northridge. Across her career, she has built a reputation for blending storytelling, systems thinking, and human-centered leadership. Whether in museums, consulting, or e-commerce, her work consistently focuses on designing meaningful experiences that strengthen relationships between organizations and the communities they serve.

• Personal Brand Accelerator Graduate

• California State University, Northridge - M.A.

• Superintendent's Award for Excellence in Museum Education
• Book Deal with Spine Publishing for 'The Ones You Can See' (2026)

Q

What do you attribute your success to?

I attribute my success to two things my dad taught me: being a problem solver and being a relationship builder. My dad was a lifelong salesman who showed me that if you build relationships, everything else comes easy. But if you approach things transactionally, everyone's like, well, what are you gonna give me, and what do you want from me, and it's just weird. My dad taught me to be a problem solver and to build relationships, and if I had to say two things that made me really successful in everything that I've done, it's those two things. I've applied this approach throughout my entire career, whether I was in outdoor recreation, museums, or now in sales and branded merchandise. It's about understanding people, solving their problems, and building genuine connections with them.

Q

What’s the best career advice you’ve ever received?

The best career advice I ever received was from Robin Hetrick at the Autry Museum. She told me to identify what I'm great at and what I love to do, and make that a list. She said any other task or project that gets given to you that doesn't fall on this list, hire someone else to do it. She explained that I would waste time and energy trying to do something that maybe doesn't come naturally to me, and my actual talents would suffer. She showed me her own list on a sticky note at the bottom of her computer and then gave me a spreadsheet she had created for budgeting, saying I should keep it because math probably wasn't on my list. The second piece of advice she gave me was that when I've created something that is of value for someone else, share it freely, because you never know their situation. I've carried both of these lessons throughout my career, focusing on my superpowers and sharing my tools and knowledge generously with others.

Q

What advice would you give to young women entering your industry?

The entire workforce has been built out of patriarchy and is still socially designed to keep women down. You have to navigate up, around, under, or through toxic masculinity, and you shouldn't have to in 2026. My advice is that you are allowed to reframe when someone tells you something that you are not. For instance, when someone calls you bossy, you can say, I'm not being bossy, what I am doing is exhibiting leadership skills because I'm the manager of this project and it's my responsibility. Or when someone calls you aggressive, you can say I'm not being aggressive, however, I am being confident and passionate because I highly recommend this moving forward. You can say that with a full closed mouth smile, and it's going to make people uncomfortable because they're not used to women reframing. They say those things to make you shrink, to make you stop talking, to make you stop sharing. You don't have to make yourself smaller. You're allowed to walk into a room with your sparkle and take up space kindly. You don't have to accept the version that they want to reflect back at you to keep you small.

Q

What values are most important to you in your work and personal life?

My daughter actually reflected my values back to me today. She said we are always generous, we are always accountable, we have high integrity, and we separate generosity and service because those are two separate things to me. I am generous with what we have, with the people we love, and we always will try to find opportunities for service. And then my one that I always add is whimsy. I always try to make things whimsical and magical, because life is really hard. So my core values are generosity, accountability, integrity, service, and whimsy or magic.

Locations

Radar Promotions

Simi Valley, CA 93063