Roberta Serena Mike, WCLA, FCLA, WRPA, WRP
Roberta Serena Mike, WCLA, FCLA, WRPA, WRP, is a seasoned claims professional with over 40 years of experience in the workers’ compensation and insurance industries. She currently serves as Senior Field Claim Specialist at Strategic Comp – Great American Insurance Company, where she travels across Georgia to investigate claims, meet with medical providers, service insureds, and attend depositions, mediations, and hearings. Her career journey began in 1981 after graduating from Nassau Community College and entering the insurance field through Travelers Insurance. Over the decades, Roberta has developed deep expertise in workers’ compensation, risk management, and field adjusting, emphasizing early intervention and human connection to reduce anxiety after workplace injuries.
Beyond her professional work, Roberta is a dedicated leader and mentor. She is the founder of the Workers’ Compensation Career Mentorship Group, a nonprofit initiative supporting the development of new adjusters, and has held leadership roles including Past President of the Atlanta Claims Association and active member of NAAIA. She continues to advocate for professional development, ethical hiring practices, and structured mentorship in the workers’ compensation field, shaping the next generation of claim professionals.
Outside the office, Roberta is a passionate photographer with over 30 years of experience capturing weddings, milestone events, and candid moments that tell compelling stories. Her artistic eye and dedication to preserving memories complement her meticulous professional approach, reflecting a career built on precision, empathy, and service. Currently enrolled in ARM 54 – Risk Control, she remains committed to lifelong learning and looks forward to sharing her experiences in a future book chronicling her decades-long career in the insurance industry.
• Workers' Recovery Professional (WRP) Certification
• WCLA
• FCLA
• WRPA
• Nassau Community College - A.A.
What do you attribute your success to?
I attribute my success to the guidance and support of my mentors, whose insights and encouragement have been instrumental in my growth.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is: don’t be a bowl in the China cabinet. In other words, stand out, take initiative, and make yourself indispensable rather than blending in and being overlooked.
What advice would you give to young women entering your industry?
I would advise young women entering my industry to seek out a mentor early in their careers. Having guidance from someone experienced can provide valuable insights, help navigate challenges, and accelerate professional growth.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is the misrepresentation that sometimes exists about our work. At the same time, this presents an opportunity to educate others, clarify our role, and set higher standards for accuracy and professionalism.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are integrity, transparency, and trust. I strive to build relationships and make decisions guided by these principles, ensuring consistency, accountability, and respect in everything I do.
Locations
Strategic Comp - Great American Insurance Company
Duluth, GA 30096