Roxanne Gayle
Roxanne Gayle is a dedicated Provider Relations Specialist and customer service professional known for her ability to solve problems with clarity, empathy, and persistence. Since joining Elevance Health in 2022, she has played a vital role in supporting both healthcare providers and policyholders, ensuring that complex questions around claims, benefits, and insurance policies are handled with accuracy and care. With a strong command of communication and a talent for building relationships, Roxanne is often the bridge between providers, customers, and internal teams—working behind the scenes to create smoother processes and better experiences for everyone she serves.
In her current role, Roxanne is responsible for educating providers, resolving disputes, assisting with credentialing, and navigating the intricate details of claims and policy guidelines. Her background in customer service strengthens her ability to listen deeply, de-escalate challenging situations, and provide solutions that leave people feeling supported and understood. Whether she’s updating provider data, collaborating with cross-functional teams, or guiding customers through confusing insurance procedures, Roxanne is known for her professionalism, patience, and reliability.
Driven by a genuine desire to make a difference, Roxanne takes pride in being a steady and compassionate resource in an industry that demands both precision and heart. Her commitment to delivering exceptional service—and empowering the people she works with—continues to shape her growing career in healthcare operations and provider relations.
What do you attribute your success to?
I attribute my success to my patience, emotional intelligence, and my commitment to treating every member with dignity. I’ve built my career by staying calm under pressure, listening without judgment, and guiding people through stressful healthcare situations with compassion and clarity.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to trust my instincts, prioritize kindness, and communicate clearly—lessons I learned from mentors and colleagues who recognized my strengths in customer care.
What advice would you give to young women entering your industry?
I would tell young women entering healthcare to trust their instincts, stay adaptable, and never let self-doubt hold them back. Compassion, patience, and a willingness to keep learning are some of the most powerful tools you can bring to this field.
What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field right now is helping members who feel lost or frustrated within the healthcare system, and I meet this challenge by staying patient, empathetic, and calm, ensuring each person feels heard and supported.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are independence, reflection, and personal growth. I also prioritize spending time with family, recharging through quiet activities, and finding balance between my career and meaningful personal experiences.