Her Story
About Roxanne
Roxanne Lopez serves as Director of Patient Financial Services at a children's hospital in Aurora, Colorado. She has been in the hospital revenue cycle field since 2009, with six years in her current role. Lopez oversees insurance billing operations for $2 billion in annual outpatient service revenue and leads a team of nearly 100 staff members, including patient-facing customer service for billing inquiries and payments. Her expertise centers on enhancing the patient financial experience and fostering leadership development among team members. Prior to healthcare, she built her leadership foundation in the museum and attraction industry, starting at the Long Beach Aquarium and later at the Natural History Museum before relocating to Colorado. Lopez earned her associate's degree from the University of Phoenix after balancing full-time work and studies. She attributes her success to supportive mentors who provided opportunities despite initial gaps in formal qualifications, and she values honesty, integrity, and pursuing one's passion. Lopez is a member of the Bridgemark RCM Congress advisory board, Connex RCM Innovators, the Colorado HFMA Education Committee, and participates actively in HFMA at the national level. She previously volunteered with Boxer Rescue and enjoys camping, family time, and caring for her Boston Terrier dogs.
Her Interview
Ten minutes with Roxanne
01What do you attribute your success to?
My success comes from having great mentors who believed in me and gave me chances even when I lacked formal qualifications. I had leaders who saw my drive and dedication and supported me in finishing my education while promoting me. I bring passion and a strong connection to the mission, whether in museums or healthcare, and I work hard to figure things out. Those people who took a chance on me have been huge in my journey.
02What’s the best career advice you’ve ever received?
The best career advice is to stay true to myself and not compromise what I believe in, even while adapting to culture. Also, remember that the further you grow, the lonelier it gets, and that's okay. Surround yourself not by numbers but by true friendships and support systems that really matter.
03What advice would you give to young women entering your industry?
Be flexible and humble. Voice your opinion and input to help make a difference in the healthcare industry. You can really make an impact even if you're not on the care side. The work you do every day has meaning and positive impact.
04What are the biggest challenges or opportunities in your field right now?
Challenges include doors closing, doubters pushing me to prove myself through results, and the huge learning curve when switching from museum industry to healthcare with its different language. Opportunities are making a real difference in families' and patients' lives by reducing stress during difficult times, advocating for positive change, educating families, and supporting care providers by streamlining administrative processes.
05What values are most important to you in your work and personal life?
Honesty and integrity are huge. If you make an error or mistake, own up to it, learn from it, and continue to evolve. Go after your passion because life is short and you need to enjoy what you do.
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