Sabina M. Pons
Sabina M. Pons is the Chief Executive Officer of Growth Molecules™, a premier management consulting and technology services firm specializing in revenue protection and growth for Enterprise and Mid-Market B2B technology companies. An early joiner to the firm, she has been with Growth Molecules for nearly five years and stepped into the CEO role one year ago following the founder’s retirement. In this capacity, Sabina leads the organization’s consulting practice for software companies, guiding clients through transformative post-sales operations, AI-driven workflows, and operational excellence to maximize customer lifetime value. She successfully led Growth Molecules through a period of transition and significant growth, positioning the firm as a trusted partner for SaaS and technology organizations worldwide.
Sabina’s professional focus centers on customer success and post-sales operations for SaaS companies. She helps clients protect and grow recurring revenue by designing effective customer experiences, implementing operational rigor, and leveraging data intelligence, including real-time telemetry and systems. She emphasizes cross-functional collaboration across sales, marketing, product, finance, and customer teams and is committed to building scalable people, processes, and systems that drive measurable outcomes. Her leadership philosophy blends strategic vision with practical execution, fostering innovation while maintaining operational discipline.
With over 20 years of experience in technology and software companies, Sabina has a proven track record of scaling high-performing teams and businesses. She previously built a customer-facing team at Kantata from four to 104 employees, growing revenue from $14 million to $100 million in under five years. At Growth Molecules, she led the business through the sale of one division while growing the remaining operations by 55% year-over-year. Sabina is also the author of Pressing On as a Tech Mom, a book designed to inspire and empower working mothers in the technology sector. Beyond her professional achievements, she practices Taekwondo and enjoys quality time with her husband and two children, embracing the challenges and joys of family life.
• Certificate in Customer Experience (CX), Business, Management, Marketing, and Related Support Services
• 2023 Top 100 Customer Success Strategist
• 2022 Top 100 Customer Success Strategist
• 2021 Top 100 Customer Success Strategist
• SaaS Customer Success Methodology
• MJ Hoffman Sales MBA
• Leading Sales Excellence
• Landau Leadership Development & Executive Coaching
• Level I & Level II Certification - Institute of Residential Marketing
• University of Southern California - BA, Public Relations
• Gonzaga University - MA
• Outstanding Customer Service - Transformation of the Year (Technology)
• GameChanger VIP
• 2019 Top Performer (President's Club)
• SoCalCX
• Women in Revenue
• McDowell PSG
• UC Irvine
• Saint Mary's College of California
• Catalyst Software
• Women of Customer Success
• Pavilion
• Wednesday Women
• Children's Hospital of Orange County
What do you attribute your success to?
I attribute my success to a combination of vision, determination, and a commitment to empowering those around me. Since taking over as CEO last year, I have focused on transforming the company through strategic planning, innovative thinking, and fostering a culture of collaboration. By setting clear goals, inspiring my team, and remaining adaptable in the face of challenges, I have been able to drive meaningful change and position the organization for sustained growth and success.
What advice would you give to young women entering your industry?
Be self-starting and persistent; seek out mentors and coaches; surround yourself with people who challenge and teach you; focus on building tools and processes that create durable, scalable results.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are connection, balance, and presence. I prioritize family above all, cherishing time spent together, whether it’s enjoying a movie night at home, hiking in nature, or snow skiing during the winter. These experiences ground me, remind me of what matters most, and inspire me to bring the same care, focus, and dedication to my professional life.
Locations
Growth Molecules™
Mission Viejo, CA 92692