Sabrina Garcia

She is an experienced call center, fraud detection, and customer service professional with a strong background in team supervision, fraud investigation, quality assurance, coaching, customer retention, and performance reporting. She currently works as a Supervisor at Advanced Call Center Technologies, where she has led fraud detection analysts, handled escalated inquiries, monitored investigations, and supported process improvements. Her previous experience includes quality assurance, pod lead, agent, and customer service roles, along with shift management at Taco Bell and billing and retention support at Spectrum.