Sally Osborne, Client Manager on Influential Women

Influential Woman · Benefits

Sally Osborne

Client Manager, Alight Solutions

Chicago, IL

Certifications · Degrees · Memberships

Degree Bachelor's Degree in Marketing from DePaul University Cert Series 7 Cert Series 63 Member Women's Professional Network Board Member

Her Story

About Sally

I've spent over 30 years in the financial field, and it's been quite a journey. I started in investments and banking at a very young age, where I got all my licenses - my Series 7 and 63 - to learn about the market. It was just something that interested me from the beginning. I spent 17 years at Northern Trust, where I had the opportunity to learn things I never knew before. In the past 5 years, I've taken a different route, moving into defined contribution 401K plans and working with benefits within companies. Today, I work as a client manager focusing on professionally managed money. What I've found most rewarding throughout my career is relationship building and dealing with people one-on-one, building trust in relationships. That's really been my most notable achievement - just connecting with people and building those lasting relationships.

Her Interview

Ten minutes with Sally

01What do you attribute your success to?

I attribute my success to perseverance. Throughout my 30-plus years in the financial field, I've learned that you just can't give up. It's about staying the course and continuing to push forward, even when things get challenging. That perseverance has been the key to everything I've accomplished in my career.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received is just don't be afraid to ask questions. That's how you learn and get ahead. Early in my career, I had opportunities to learn things I never knew before, and asking questions was key to that growth. It's such simple advice, but it's been invaluable throughout my journey.

03What advice would you give to young women entering your industry?

Don't cry in the office. I did that at a really young age, and I regret it. People think you're crazy if you cry, so don't do it. The financial industry is still very much a men's world, even though it's changed a lot over the years. You have to be tough. Cry on your own time, but not in the office. You need to show strength and professionalism, especially as a woman in this field.

04What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges right now is just getting people to agree with you and educating them. Everyone's plate is so full these days, so it's hard to get their attention to listen and react sometimes. That's both a challenge and an opportunity - if you can break through and get people to pay attention, there's real value in what we do. But getting that initial engagement when everyone is so overwhelmed is definitely the hurdle we face.

05What values are most important to you in your work and personal life?

Communication is the most important value to me, both in my work and personal life. I believe in making sure there are open and honest conversations and communication. That's really important in both professional relationships and personal relationships. Without that foundation of honest, open communication, you can't build the trust and connections that matter.

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