Her Story
About Samantha
I specialize in customer service and the customer experience. I feel like every customer is a partner to me, and building those relationships is what I think is my main focus. It's not just about what I'm selling them, it's more than that - it's about building the relationship. I learned a lot about paper during my 11 years at Clampett, and I'm still learning so much about printing. There's so much to learn about that, so I'm evolving, and I think along the way I'm helping out my partners. What I enjoy most about my position is that it's always different. I love that it's more customer-facing, with more customer interaction. You just don't know what each day is gonna be like, and I think that's what keeps me going every day. It's a surprise. I start my day working with my customer service rep on the inside, who's my partner, and we get emails with customer orders and quotes. Then I follow along with the customer service rep in the shop to ensure that the customer's project moves along on schedule and that we maintain the quality of the project. Some of my projects that have meant the most are the book projects I do with self-publishers. I've helped put some of them together from start to finish, and I'm proud of them. The shout-outs they give within the books to not only PrintMail Pro but to myself - those things I see as achievements.
Her Interview
Ten minutes with Samantha
01What do you attribute your success to?
I attribute my success to perseverance and always wanting to be a better version of myself. I just always want to be better. I think my parents and seeing what they had to sacrifice has helped me and kept me going. I guess I'm trying to be a better person for society as a whole. My niece actually asked me the same thing last year when she graduated from high school, and I told her that I've always wanted to be a better version of the person I was before.
02What advice would you give to young women entering your industry?
Besides not being fearful of the unknown, I think you just gotta believe in yourself, even when others don't. I think that's number one. But also, ask for more help, because people do want to help you, and they want to see you succeed. Especially the people that are around you in your work environment. I think what's helped me is that I didn't burn any bridges, and I was open to the advice others had to give me. I think that's how I was able to go from place to place. I remember when I first left Clampett, a lot of my clients were like, why didn't you tell me you were leaving? You know, I would have brought you over here. I think if you keep that door open and focus on networking, it really helps. Having a mentor, someone that is in the position that you want to be in to kind of help guide you and maybe steer you in the right direction, I think that's very helpful.
03What are the biggest challenges or opportunities in your field right now?
Right now, we're in a digital age, and we print. So I think the biggest challenge is that print is not dead - it's very much well alive. Everything is crazy, you know, you receive so much in the mail, and it's like, I printed this. We have to keep up with the times, though, right? So I think merging the two worlds and helping our clients transition, or even keeping some of the material that is printed alive, that's the challenge - not having it all go digital and kind of finding what does work that is printed. And then utilizing the tools like AI and everything to help our clients.
04What values are most important to you in your work and personal life?
Honesty and being transparent are most important to me, both in my work and personal life. I think as long as you're honest, you can't mess up. I think if you do everything with an honest heart, with integrity, you can't mess up. And then you're just upfront about it if you fail. We're human, so that's important to acknowledge.
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