Her Story
About Samantha
Samantha Tedder serves as a customer service representative at T-Tech in McAllen, Texas. She entered the customer service industry in 2019 and began her current role in December. Tedder excels at de-escalating clients and rewording situations to benefit them during difficult interactions. She completed an FTC 9-week welding certification course for stick welding, which inspired her interest in helping others build confidence in communication. Tedder plans to return to school to finish her social work degree, with a focus on assisting individuals in mental health settings. She attributes her drive to her mother's example of overcoming hardships while raising two children, motivating Tedder to strive for growth and provide support. Tedder values honesty, integrity, transparency, and open communication in both her professional and personal life. She advises young women entering customer service not to take client comments personally, as they often reflect the situation rather than the individual. Tedder is considering membership in ASCCA to advocate for abused animals.
Her Interview
Ten minutes with Samantha
01What do you attribute your success to?
I attribute a lot to my mom and how she raised my brother and I. She is a home of two and she's been through hardships herself. But that has actually made me feel like I could do better, and I'm able to also help her out. That is the reason why I do strive for a lot, even when I struggle the most. I just tend to push that aside and just continue to grow where I'm able to help her and I am at the same time.
02What’s the best career advice you’ve ever received?
Just breathe, and you can do this.
03What advice would you give to young women entering your industry?
Don't take it really personal what the client or the person will say to you. 99% of the time, they were really just upset about the situation and they just take it on you, just because you are the sounding board at that time.
04What are the biggest challenges or opportunities in your field right now?
Right now, no matter how many questions a client has for you, sometimes not enough answers to give them that you have yourself. But if you just be confident in what you say and what you do, a lot of times the client just takes that as face value. There are a lot of opportunities, a lot of ways that you can be able to grow is just researching the information, just making sure you are asking the right questions to leaders if you get stuck on a question. Especially those with those particular clients that do ask those really hard questions. So definitely, it's good to always reach out to ask a leader if needed for help.
05What values are most important to you in your work and personal life?
Honesty is one of the hugest things, integrity is the next one, because I do believe in being transparent as well. Open communication, because if there's no open communication, even though there's no trust, at least there's the communication part that you do have with us that sense.
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