Her Story
About Samantha
In my role as a Business Development Manager at Brookway Horticultural Services, integrity is everything. I’m often the first point of contact for potential clients, and I take that responsibility seriously. It’s not just about winning business—it’s about setting the tone for the entire relationship. I believe in being transparent, following through, and representing our company in a way that builds long-term trust from day one.
I also value accountability. In landscaping and property services, details matter—timelines, communication, and execution all have a direct impact on a client’s property and their day-to-day operations. I hold myself to a high standard because I know our clients are relying on us to deliver consistently, not just occasionally.
Connection is another core value for me. Having spent many years on the client side in property management, I understand the pressures property and facility managers face. That perspective allows me to approach every conversation with empathy and a solutions-focused mindset. I’m not just there to sell a service—I’m there to be a partner who understands their challenges and helps solve them.
And finally, I value growth—both personally and professionally. Transitioning from the military to property management and now into business development has taught me the importance of evolving, staying curious, and continuously improving. I bring that mindset into my work every day, looking for ways to better serve our clients and strengthen the partnerships we build.
At the end of the day, those values—integrity, accountability, connection, and growth—guide how I represent Brookway and how I show up in every relationship, both professionally and personally.
Her Interview
Ten minutes with Samantha
01What do you attribute your success to?
I attribute my success to a combination of discipline, adaptability, and genuine connection with people. My time in the Navy taught me how to perform under pressure, stay accountable, and follow through—no matter the circumstances. That foundation has carried into every phase of my career.
In property management, I learned how to navigate complexity—balancing budgets, personalities, timelines, and unexpected challenges all at once. It taught me to be solutions-driven and to think a few steps ahead, not just react in the moment. That experience shaped how I approach business today.
But more than anything, I believe my success comes from how I build relationships. I don’t approach people as transactions—I take the time to understand their challenges, their goals, and what success looks like for them. Having been on the client side for so many years, I know what it feels like to need a vendor who truly shows up, communicates, and delivers. That perspective allows me to lead with both empathy and accountability.
I also don’t shy away from hard situations. Some of the most defining moments in my career came from navigating difficult projects, long days, and high-stakes decisions. Those experiences built resilience and confidence that you simply can’t learn any other way.
At the end of the day, my success isn’t about titles or roles—it’s about consistently showing up, doing what I say I’m going to do, and leaving things better than I found them.
02What’s the best career advice you’ve ever received?
The best advice I’ve ever received was simple: “Do what you say you’re going to do—and do it well.” It sounds basic, but it’s surprisingly rare, and it’s been a constant throughout every stage of my career.
In the Navy, that meant accountability and trust—people depended on you, and there was no room for excuses. In property management, it meant following through for homeowners, boards, and residents who were relying on you to solve real problems. And now in business development, it means showing up for clients consistently, not just when it’s convenient or when you’re trying to win business.
That advice taught me that your reputation is built in the small moments—returning the call, meeting the deadline, being honest even when it’s uncomfortable. Over time, those actions compound into trust, and trust is what opens doors, sustains relationships, and ultimately drives long-term success.
It’s not always about being the loudest or the most impressive person in the room—it’s about being the one people know they can count on.
03What advice would you give to young women entering your industry?
Don’t wait until you feel 100% ready—step into the room anyway. Confidence is built through action, not before it. Some of the biggest growth moments in my career came from saying yes to opportunities that stretched me and figuring it out along the way.
Also, learn the business beyond your role. Whether it’s property management, construction, or landscaping, understand how things actually work in the field—budgets, operations, vendor relationships, and the day-to-day challenges. That knowledge will set you apart quickly and earn you credibility.
Find your voice early, but don’t confuse being heard with being the loudest in the room. There’s strength in being direct, clear, and consistent. You don’t have to change who you are to be effective—authenticity builds stronger, longer-lasting relationships than trying to fit a mold.
I’d also say: don’t shy away from tough situations. This industry can be fast-paced and, at times, demanding. Those challenging moments—tight timelines, difficult conversations, high expectations—are where you build resilience and confidence. Lean into them.
And finally, surround yourself with people who raise the standard. The right mentors, peers, and leaders will challenge you, support you, and open doors—but you still have to walk through them.
At the end of the day, your reputation will be your greatest asset. Protect it, build it intentionally, and let your work speak for you.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in our industry right now is labor. Across landscaping and property services, there’s a real shortage of skilled crews, and that impacts everything—from project timelines to service consistency. At the same time, costs for materials and operations continue to rise, which puts pressure on both providers and clients to be more strategic than ever.
Another major challenge—and opportunity—is adapting to environmental changes. Water restrictions, extreme weather, and shifting climate conditions are forcing the industry to rethink how landscapes are designed and maintained. Clients are no longer just looking for something that looks good—they want solutions that are sustainable, resilient, and cost-effective long term.
But where there are challenges, there’s also a lot of opportunity. The demand for outdoor spaces has never been higher. People are investing more into their properties—whether it’s a commercial campus, healthcare facility, or multifamily community—because they understand the impact landscaping has on value, experience, and even well-being.
We’re also seeing a big shift toward technology and innovation. From smart irrigation systems to automation and data-driven maintenance strategies, companies that embrace these tools are able to operate more efficiently and deliver a higher level of service.
From my perspective, the biggest opportunity is this: the industry is evolving from being seen as a “maintenance service” to a true strategic partner. Landscaping now plays a role in brand image, property value, sustainability goals, and overall user experience. The companies—and individuals—who understand that and lead with both expertise and partnership mindset are the ones who will stand out.
05What values are most important to you in your work and personal life?
Integrity is at the core of everything I do. Whether it’s in business or in my personal life, I believe in doing what I say I’m going to do and being accountable for the outcome. That consistency builds trust, and trust is the foundation of every meaningful relationship.
I also value resilience. Life and business both come with challenges, and I’ve learned that how you respond in those moments matters more than the situation itself. Staying steady, solutions-focused, and moving forward—especially when things aren’t easy—has shaped both my career and who I am as a person.
Another value that’s important to me is connection. I genuinely care about people and take the time to understand their perspectives, whether it’s a client, colleague, or someone in my personal life. That ability to connect has opened doors, strengthened relationships, and made the work more meaningful.
And finally, growth. I don’t believe in standing still. I’m always looking for ways to improve—personally, professionally, and in how I show up for others. That mindset has allowed me to evolve through different stages of my career, from the military to property management to business development, while continuing to push myself to the next level.
At the end of the day, those values—integrity, resilience, connection, and growth—guide how I lead, how I work, and how I live.
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