Sandra Serrano, LCSW-R, BCD, Licensed Clinical Social Worker on Influential Women
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Influential Woman · Social Work / Mental Health

Sandra Serrano, LCSW-R, BCD

LCSW-R

Licensed Clinical Social Worker, Innovative Counseling PLLC

Cortlandt Manor, NY 10567

26Years experience
1Award received

Certifications · Degrees · Memberships

Degree Yeshiva University, Wurzweiler School of Social Work – MSW, Clinical Social Work Degree Simmons University – Doctor of Social Work (DSW), Social Work Cert Master's in Clinical Social Work Cert Licensed Clinical Social Worker (New York, New Jersey, Connecticut) Cert LCSW-R Cert Board Certified Diplomate (BCD), American Board of Clinical Social Workers Member American Board of Clinical Social Workers Member National Association of Social Workers Member Zeta Phi Beta Sorority

Her Story

About Sandra

Sandra Serrano is a Licensed Clinical Social Worker credentialed in New York, New Jersey, and Connecticut, with over 26 years of experience in the field of social work and mental health. She currently serves as the Social Work Department Chair for the City School District of the City of White Plains, where she leads monthly departmental meetings, develops professional training initiatives, and partners with the Psychology Department to design collaborative workshops for staff. Alongside this leadership role, she continues to work directly with students as a School Social Worker within an alternative high school setting, providing both individual and group counseling to adolescents while guiding families through special education and 504 processes. Ms. Serrano earned her Master of Social Work from the Wurzweiler School of Social Work at Yeshiva University in 2000 and is currently furthering her expertise through a Doctor of Social Work program at Simmons University, with completion expected in 2028. For over two decades, she also built and led Innovative Counseling PLLC, a private clinical practice serving adolescents, adults, and families across Westchester County, drawing on an integrative approach that blends psychodynamic therapy, cognitive behavioral therapy, mindfulness, family systems work, and dialectical behavior therapy. Her passion for the profession extends into academia as well, having served as an adjunct professor at both Fordham University's School of Social Work and Westchester Community College, where she mentored the next generation of social work and human services students. Beyond her clinical and educational work, Ms. Serrano is deeply engaged in her community, having been honored with a mayoral proclamation from the City of Peekskill for more than 20 years of dedicated service. She holds active memberships with the American Board of Clinical Social Workers and the National Association of Social Workers, and remains involved in volunteer and philanthropic efforts through her longstanding affiliation with Zeta Phi Beta Sorority. Guided by a philosophy centered on empathy, advocacy, and empowerment, Ms. Serrano's career reflects a sustained commitment to helping individuals and families navigate life's challenges with dignity and resilience.

Her Interview

Ten minutes with Sandra

01What do you attribute your success to?

I attribute my success to the personal experiences that shaped my path into this field. Watching my mother struggle with alcohol and face significant barriers to accessing proper services and later navigating the challenges of raising two premature children, taught me firsthand how scarce and difficult-to-reach support systems can be. Those experiences gave me a lifelong commitment to being a voice for people who don't have one.

02What’s the best career advice you’ve ever received?

The best advice I've received is to always remain a lifelong learner. I also carry with me something a client once told me: "Never say that you understand." That lesson taught me humility and reminded me that I can never fully know another person's lived experience, only listen and support them through it.

03What advice would you give to young women entering your industry?

I encourage anyone entering this field to be tenacious and authentic. Believe in the work you are doing, because if you don't, this may not be the right profession for you. Advocate strongly for your clients, and hold firmly to the social work code of ethics. Understand that the rewards of this work come from witnessing client growth and change, not financial gain, and commit to giving back to the field through teaching and mentorship.

04What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges I see is collaborating with other agencies that may not always see the full picture of a client's situation. Navigating complex systems to secure necessary services, such as special education support, can also be difficult. I believe it's essential that agencies like Child Protective Services look at the underlying issues affecting a family rather than reacting only to isolated incidents.

05What values are most important to you in your work and personal life?

Listening to my clients' stories and honoring their truths is central to everything I do. I strive to treat every individual with respect and dignity, meeting them exactly where they are. Social justice, advocacy, and empowerment guide both my professional practice and my personal life, and I am committed to helping people find and use their own voice.

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