Sarah Pastrano

Sarah Pastrano serves as Training Manager at Charter Spectrum in telecommunications, where she has spent 14 years building her career. In her role, she oversees a team of about 100 people, leading development programs that guide new hires and mentors toward frontline supervisor positions and support progression from supervisor to management. She manages daily performance metrics including new internet connect customers and cell phone services, while creating materials to streamline processes and close operational gaps. Sarah attributes much of her professional development to self-paced learning, guidance from strong mentors, and company-provided leadership programs. She maintains active memberships in Women in Cable Telecommunications (WICT) and Champions of Spectrum. Sarah takes pride in her notable achievement of creating multiple leaders at her site, several of whom have advanced to management positions. She credits her success to fostering a team culture that emphasizes striving for excellence, ensuring every member feels valued rather than treated as a number, and building an environment where people genuinely enjoy their work. Among the values she holds most important are family, hard work, competition, integrity, structure, and clear processes. The best career advice she has received is to focus on emotional intelligence to stay prepared, and she advises young women entering the field to avoid being a yes-person, stand their ground with integrity and confidence, and believe in the value of their perspectives to drive meaningful change. She notes that the fast-paced, constantly evolving nature of telecommunications requires adaptability and resilience, particularly for new leaders navigating ongoing change.