Sarah Wallace Lohman

I come in every day and help our bookkeeper get things in our system, deal with contracts for our construction jobs, and do payroll. But the biggest thing I try to do is empower my managers to get their jobs done and guide them in handling an angry customer or employee. My biggest part of my job is getting our numbers, forecasting, planning ahead, and making goals - revenue goals, membership goals, labor efficiency goals for our staff, so we can make the most profit. One of my biggest jobs here is to create a culture and deal with employees, teaching our employees how to treat our customers. I really like helping people and being a solution for our customers. I like bringing comfort to people's homes and their businesses. One thing I really love about this job is that every day's a different day - there's always different problems, new problems, so it's not boring at all. You're always learning stuff and staying up with the times. For example, since I started here, we've been through 3 different types of refrigerant, and we just are on the new refrigerant, R54B, so we all had to pivot and learn how to work with that type of refrigerant and get the proper tools needed.