Sarah Whitlow, Patient Care Advocate on Influential Women

Influential Woman · Non profit

Sarah Whitlow

Patient Care Advocate, AllThrive 365

Phoenix, AZ

1Award received

Certifications · Degrees · Memberships

Degree Bachelor's in Human Service (2004 or 2006)

Her Story

About Sarah

I'm a patient care advocate at All Thrive, where I've been for 3 years. My main job is to help people navigate their healthcare journey and ensure they have a safe discharge. I work with difficult populations and address all social determinants of health, not just their medical needs. I'm pretty good at helping people and lifting others up through cooperation and making resources or referrals with confidence. My compassion and empathy help me show up and help them navigate difficult situations. I'm pretty creative in the way I do that. Before All Thrive, I worked with Community Bridges, a detox, for 6 years, and before that I worked with families involved with DCS for 9 years. I was recently named the All-In Champion at work this month of March, which means I show up with dedication and meeting all the clients with respect and genuine warmth. I want to be known for making connections and referrals with confidence, not just handing people a pack of outdated resources. When I give someone a number, I want them to know exactly who to ask for.

Her Interview

Ten minutes with Sarah

01What do you attribute your success to?

I attribute my success to my on-the-job experience, my life experience, and the good leaders I've had the last 3 years where I work currently. I've been through difficult seasons in life, and those experiences have helped me connect with others and help them see there's light, even in the darkness. I really lean into my faith over fear. I stay true to myself and my moral compass - if it feels wrong, I have a voice and I speak up. But I don't just speak up with problems, I try to offer solutions, because I think every program has areas to grow. I'm in a company where my voice does matter, and aligning my daily work with our mission and values is helpful. Networking and building connections is one of my strengths too, connecting with the community.

02What’s the best career advice you’ve ever received?

The best career advice I've received is to not forget compassion. You just gotta have compassion and empathy, and realize that everybody is fighting their own battle. They may show up for work, but there's always something else going on behind the scenes, so just be kind and lead with compassion and empathy, and remember that everybody matters.

03What advice would you give to young women entering your industry?

I work with difficult populations, so I'd say don't be so quick to judge. Try to hear their story, because we all have a story. Just listen, and you'll learn a lot more. People need to feel heard, and valued, and loved, and cared for. A lot of times people don't get the help they need because they're too afraid to feel judged. So just listen and treat someone with kindness, and try to hear their story, because if you hear their story, you're gonna figure out where things fell apart, and maybe you might be able to help them rebuild a newer version.

04What are the biggest challenges or opportunities in your field right now?

The biggest challenges are housing resources, financial issues, and food insecurities. Our elderly population is a big challenge too - a lot of people are aging in their home and they're not safe, but a lot of people don't have family. For me, it's housing and just getting people connected to the support so that those adults can age in place in their home that they've worked hard for. People thought they were prepared to retire, but with the economy change, they're not financially prepared. It's getting them set up with supports and resources so that the ones that are able to age in place in their forever home are able to do that. Getting care is not affordable. It's heartbreaking. It's really sad. You could be in that situation 20, 30, 40 years from now. Everybody has a story, and they didn't get to these situations overnight. It's a process.

05What values are most important to you in your work and personal life?

My values are integrity, courage, and clarity. I think that we're always in a growth season. I think it's important to stay in a growing season, because nobody knows everything. You can learn a lot, and you can share. I really believe in not stopping growing and staying in growth. I'm all about family - I love to make memories with my kids. Anything outdoors, I love the great outdoors. I walk my dog 5 to 6 miles a day.

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