Sasha Pelaez, Compliance & Operations Manager on Influential Women

Influential Woman · Healthcare and Non Profit

Sasha Pelaez

Compliance & Operations Manager, Goodwill Industries of South Florida

Miami, FL

Certifications · Degrees · Memberships

Degree Associate's Degree in Pre-Nursing Degree Bachelor's Degree in Healthcare Administration from FIU Degree Master's Degree in Healthcare Administration from FIU (graduated December 2025) Degree RN License from Miami-Dade College (planned for August 2026) Cert PMP Certification (in progress)

Her Story

About Sasha

My career journey has been one of continuous growth and determination. I started in healthcare as an office coordinator and team lead, then worked my way up to supervisor and eventually practice manager while raising my son as a single mother and pursuing my education. What sets me apart is that in every role I've held, I've naturally taken on compliance and quality responsibilities, even when it wasn't formally required, because I'm extremely detail-oriented and passionate about standardizing processes. I realized early on that you can't expect quality work from people if you don't train them properly, so I've always focused on developing comprehensive standard operating procedures and building strong teams. I earned my bachelor's degree in healthcare administration from FIU and just completed my master's degree in healthcare administration from FIU in December of last year. Currently, I serve as a compliance and operations manager at Goodwill Industries of South Florida, where I focus on helping disabled individuals get back into the workforce. I'm very data-driven and use analytics to identify gaps and improve outcomes. I also worked as a project coordinator and project manager at University of Miami, where I developed successful projects that became integrated into the work environment. I'm currently pursuing my PMP certification and planning to return to Miami-Dade College to earn my RN license. Outside of work, I'm a social butterfly who hosts trivia, karaoke, and bingo events at Kava bars, where I enjoy helping introverted people step out of their comfort zones.

Her Interview

Ten minutes with Sasha

01What do you attribute your success to?

I attribute my success to my ability to work with and develop teams. I focus on identifying people's strengths and weaknesses, then pairing them with others who can help them improve. I believe that just because you're not good at something doesn't mean you can't get better. I'm also very detail-oriented and take initiative in every role, looking at contracts, requirements, and quality of work even when it's not formally expected of me. I realized early on that you can't expect quality work from people if you don't train them properly, so I've always focused on developing standard operating procedures and really training my staff. I think in order for your team to want to stay with you as a leader, you've got to mold your team and build them up. I've also learned to communicate differently with different people because everybody receives information differently. Your tone and the way you talk can either engage people or shut them down. Throughout my career, I've been proud of the projects I've developed that have manifested into successful programs in the work environment, and I'm grateful when staff tell me that my standard operating procedures gave them clear understanding and expectations.

02What advice would you give to young women entering your industry?

Never lose hope. Make sure to be your own self-motivator and stay determined. I think anybody is willing to do whatever they want in their life if they have discipline. It does take time, and there are moments where you have to sacrifice and make decisions that will benefit you in the long run. Make sure the family and friends you choose are supportive of your decisions. I'm very close with God and Jesus, and I always tell people to pray and seek guidance from God, because He will always guide you the right way. Even when things are chaotic, He has a way to calm that chaos and make you a better person. Never give up, and sometimes if it requires taking a risk, take it, because you never know what could happen. I know as women we get discouraged. I've gotten discouraged too when not getting a job or realizing I'm overqualified, but I've learned that God always has perfect timing. At those moments, He's saying hold up, I have a better door to open for you. It's about having that willingness and waiting for the right opportunity. Also, have grace on yourself. We are our own worst critics, but always give yourself grace to understand you're not perfect, you are human, and you will make mistakes. Those mistakes aren't failures, they're opportunities to learn and improve. It's a time for you to better yourself.

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