Serah Mukoko
Serah Mukoko is a seasoned leader and Director of Performance Improvement with extensive experience in healthcare administration, data management, and organizational development. Currently pursuing her Doctorate in Health Care Administration at Grand Canyon University, she combines advanced academic knowledge with hands-on leadership experience to drive operational excellence. Serah has held key roles across multiple sectors, including serving as a Data Manager for the DEA’s National Forensic Laboratory Information System (NFLIS) project, where she led data quality initiatives, developed dynamic dashboards for tracking, and improved data submission accuracy by 30%.
With over eight years of service in the U.S. Army Reserve and prior supervisory roles in both civilian and military settings, Serah has honed her expertise in performance management, clinical informatics, and strategic leadership. She is also the Director of Performance Improvement at Maricopa’s Strength Fitness, where she integrates her passion for personal development and training into professional coaching and organizational performance strategies. Her professional journey reflects a strong commitment to operational efficiency, compliance, and workforce development.
Outside of her professional pursuits, Serah is a dedicated mother and enjoys an active lifestyle, including hiking, running, personal training, and painting. She also has a love for cooking and shopping, reflecting her well-rounded personality and approach to life. Fluent in a French-based Creole, Serah blends cultural awareness with professional expertise, making her a dynamic and approachable leader in every environment she engages with.
• Grand Canyon University - MS
What do you attribute your success to?
I attribute my success largely to my mother. Her incredible work ethic, determination, and perseverance have been a constant source of inspiration for me. Growing up, I watched her work two jobs to provide for our family, never giving up despite the challenges she faced. Her dedication taught me the value of hard work and resilience. Beyond setting an example, she has always believed in me and encouraged me to pursue my goals, pushing me to reach my full potential.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to believe in yourself and your abilities. You can achieve anything you set your mind to, so never give up on your dreams. Keep pushing forward, stay focused, and consistently strive for success.