Serenity Thompson

She is a strategic digital transformation and engagement leader with over 20 years of experience driving innovation across the public and private sectors. Currently serving as Deputy Director of the Digital Services Division at the California Department of Motor Vehicles, she leads the development and delivery of digital services that enhance customer experience, streamline operations, and modernize government service delivery. Prior to this role, she served as Chief of Digital Engagement & Loyalty at the California State Lottery, where she developed go-to-market and content strategies to drive brand engagement and customer loyalty. Her private sector experience includes serving as Director of Media, Partner, and Investor Relations at Navan (formerly TripActions), where she managed crisis communications and stakeholder engagement, and advisory roles with MotiSpark and TripTuner. She holds an MBA in Marketing and Finance from the University of San Francisco School of Management, where she graduated with honors and was inducted into Beta Gamma Sigma, and is currently pursuing a Public Leadership Credential in Policy Design and Delivery from Harvard Kennedy School Executive Education. She is recognized as a visionary, data-driven leader who bridges technology, policy, and customer experience to deliver meaningful impact at scale.