Shamaiah Talley

My career journey has been incredibly diverse, taking me through retail, childcare, banking, and working for the state of South Carolina before moving to Charlotte. In Charlotte, I've worked in various capacities including Instacart, as a UPS driver helper, at the airport for airlines, in call centers, and at a law firm. My most notable professional achievement was working at a law firm through Epic starting in 2021. I began as a service specialist/receptionist, handling reception, office services, mail services, setting up conference rooms, maintaining the cafe, placing catering orders, and making copies. After a year, I was promoted to supervisor at a different law firm, which was the peak of my career. During that time, I got to help an attorney write an article by proofreading, something I've always enjoyed since helping people write papers in school. I also worked under one of their top-paying attorneys in the Charlotte building, and we received bonuses. It was my dream job to be a lawyer, though I initially thought it was just criminal law, so I went into business administration and management instead. Currently, I work in customer service for 1-800-CONTACTS, where I've been since February, helping customers with orders and resolving issues. I previously worked in their warehouse doing inventory. I'm also a business owner and a recording artist/singer. My main expertise is customer service, as every role I've had involves working with customers.