Shanda Malone, CAL-1, A-CSM, A-CSPO, CSM, CSPO, ITIL
Shanda Malone, CAL-1, A-CSM, A-CSPO, CSM, CSPO, ITIL is a Senior Organizational Change Management and Learning Management Servant Leader with over a decade of experience in driving enterprise transformations. Known for her dynamic leadership in Agile and ITIL environments, Shanda specializes in aligning training and communication strategies with organizational change initiatives, empowering employees to develop the skills necessary to thrive during periods of transition.
Currently with DYD Technical Consulting Solutions, Shanda partners with cross-functional teams, including a 10-person technical writing and development team supporting Google AI products and cybersecurity initiatives. She ensures that complex technical information is translated into accessible language, while overseeing the creation and maintenance of comprehensive documentation, SOPs, and learning libraries. Previously, she led the buildout of the Truist Learning Management System for Workday and ServiceNow implementations, impacting over 175 employees, and managed large-scale OCM initiatives for Deloitte, reaching thousands of learners across multiple states.
Shanda is recognized for her ability to manage multiple projects simultaneously, fostering collaboration, streamlining processes, and delivering high-impact solutions. Her expertise spans organizational change management, learning and development, technical writing, Agile project management, and ITIL service management.
A committed mentor and volunteer, Shanda dedicates her time to organizations like Toys for Tots and Hosea Feed the Hungry and Homeless, reflecting her passion for giving back to the community. She holds a Bachelor’s degree in Business/Corporate Communications with a minor in English and Marketing from the Mississippi University for Women and an Associate’s degree in Behavioral Sciences from East Mississippi Community College.
• ITIL Foundation Level - 2022
• Advanced Certified Scrum Master
• Advanced Certified Product Owner
• Certified Agile Leader
• East Mississippi Community College - AS
• Mississippi University for Women - BA
• NAACP
• Society of Professional Journalists
• NATP
What do you attribute your success to?
I attribute my success to some truly transformative experiences, including my work with Google and their A.I. team on the latest version of Gemini. Along the way, I’ve been fortunate to have incredible mentors, like Velma Jenkins, my elementary school principal, and Paul Tutt, a lifelong friend who has always supported me. Their guidance and encouragement have shaped the way I approach both my career and life.
What’s the best career advice you’ve ever received?
The best career advice I’ve received has always emphasized perseverance and believing in your abilities, though I think the mentors above have given me the most impactful guidance through their example.
What advice would you give to young women entering your industry?
My advice to young women entering the tech industry is simple: Do it! There is a large demand for women in tech, and your perspective is needed. Don’t let hesitation hold you back—jump in, learn, and grow.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges I’ve faced was deciding to start a family at a young age. Balancing career ambitions with personal life required difficult choices, but it ultimately strengthened my resilience and commitment to both my work and my loved ones.
What values are most important to you in your work and personal life?
The values I hold most dear in both my personal and professional life center on caring for those around me. I practice a servant leader mentality, ensuring that I uplift and support my colleagues, family, and community. Last year, I started a foundation called Eye Am Light to give back to women who faced similar circumstances growing up, and it has been one of the most fulfilling parts of my journey.