Shannon Depierro

Shannon Depierro serves as the Lead Front Desk Agent at Montage Laguna Beach, a five-star luxury property within Montage International. After twenty years as a stay-at-home mom, she transitioned into hospitality about two and a half years ago, drawn to the industry for its alignment with her desire to provide impeccable service. Holding a Bachelor of Science in Marketing and Business from 1993, Depierro excels at creating emotional connections with guests, finding perfect accommodations, and elevating experiences through what she describes as unreasonable hospitality. Her dedication has been recognized with awards including Montage memory maker, the most Medallia mentions for two consecutive years, and leading in upsells across all Montage brands for two years. She also contributes her time to philanthropic efforts through Hearts of Montage at her property.