Shannon Picchione
Shannon Picchione is a seasoned executive leader with over 27 years of experience driving customer success, financial strategy, and credit governance in large-scale organizations. As a Senior Vice President at EchoStar/DISH, she played a pivotal role in modernizing payment ecosystems, strengthening fraud prevention frameworks, and leading enterprise-wide transformations that improved both customer retention and financial stability. Today, as an independent consultant, she applies her expertise in back-office optimization, process automation, and strategic planning to help companies streamline operations, cut costs, and position themselves for long-term growth.
Throughout her career, Shannon has demonstrated a strong ability to align operational performance with organizational vision. She has overseen director- and SVP-level teams, guided multimillion-dollar vendor negotiations, and implemented innovative payment strategies that broadened customer choice and loyalty. Her leadership is defined by a focus on excellence, accountability, and mentorship—empowering teams to embrace innovation while delivering measurable business outcomes.
Beyond her technical and strategic expertise, Shannon is deeply committed to fostering collaboration and cultivating future leaders. With a leadership philosophy rooted in vision, communication, and relationship building, she has consistently built high-performing teams and advanced customer-first business models. Recognized for her ability to transform challenges into opportunities, Shannon continues to drive meaningful impact in customer success, risk optimization, and financial operations.
• New Mexico State University- Bachelor's
What do you attribute your success to?
I attribute my success to hard work, relationship building, and a commitment to common sense and clear communication. Over my 28-year career, these values have enabled me to grow as a leader, scale operations seamlessly, and deliver measurable results across banking, manufacturing, and telecommunications.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to lead by listening, appreciating the contributions of colleagues and customers alike, and building strong relationships through communication and teamwork.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to prioritize building strong relationships, asking questions, and keeping your career goals front and center. Don’t be afraid to seek out information, invest in networking both inside and outside your company, and focus on continuous growth to open future opportunities.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field are retaining customers in a highly competitive telecommunications market while maintaining subscriber satisfaction. At the same time, there’s a great opportunity to strengthen employee development and retention by investing in career growth and engagement as organizations scale.
What values are most important to you in your work and personal life?
The values most important to me are mentoring and empowering others—especially women—while fostering strong relationships built on communication, integrity, and accountability. I also prioritize continuous growth, leadership development, and delivering excellence to ensure lasting professional and personal impact.