Shannon Sharpe, M.Ed
Shannon Sharpe, M.Ed., is a customer success and revenue growth professional with a strong background in SaaS, ERP solutions, and enterprise sales. Currently serving as a Customer Success Representative at PC Bennett Solutions, she partners closely with clients to ensure they realize the full value of their Acumatica Cloud ERP investments. With more than eight years of experience supporting B2C e-commerce and omnichannel businesses, Shannon has developed deep expertise in intelligent order management, fulfillment optimization, warehouse management, and customer engagement strategies.
Throughout her career, Shannon has held mid-market and enterprise account executive roles with leading technology organizations, including Endpoint Automation Solutions, SkuNexus, Skubana, and Extensiv. Known for her client-first approach, she excels at building trust-based relationships, driving revenue growth, and delivering tailored solutions aligned with customer goals. She collaborates cross-functionally with product, engineering, and implementation teams to provide market insights, support continuous improvement, and contribute to strategic decision-making. Her ability to balance competitive drive with integrity has earned her recognition as a trusted advisor to both clients and colleagues.
Shannon holds a Master of Education in Counseling Psychology from the University of Louisville and a Bachelor of Arts in Psychology with a minor in Communications from Transylvania University. This foundation informs her consultative, empathetic approach to customer success and sales leadership. Beyond her professional work, she is actively involved in nonprofit outreach through Healing Hooves, an equine-assisted program, and is passionate about horse training and the rehabilitation of Premarin foals. Based in Simpsonville, Kentucky, Shannon brings purpose, professionalism, and a people-centered mindset to everything she does.
• University of Louisville - M.Ed.
What do you attribute your success to?
I attribute my success to resilience developed through both personal and professional challenges. These experiences have strengthened my ability to adapt, persevere, and remain focused in demanding environments.
I also credit my success to a strong capacity to learn quickly and apply new knowledge immediately, paired with a proactive communication style and a relationship-first mindset. Building trust and maintaining open, thoughtful dialogue have been central to my effectiveness.
Finally, my persistence—balanced with genuine empathy for clients’ realities—has been key. By applying psychological principles to better understand people, not just processes, I am able to deliver thoughtful, practical solutions that align with both human and organizational needs.
What’s the best career advice you’ve ever received?
The best career advice I’ve received is to keep moving forward after early successes, view challenges as opportunities for growth rather than reasons to stop, and value adaptability over having all the answers.
What advice would you give to young women entering your industry?
I would advise young women entering my industry to seek out mentors, stay curious about evolving trends, trust their ability to learn along the way, and lead with confidence while always remaining grounded in empathy and authenticity.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field include cutting through noise and reactive behaviors within busy organizations and balancing persistence with respect for clients’ time and capacity, while the greatest opportunities lie in helping businesses scale efficiently through ERP and automation and bringing a human-centered approach to technology-driven solutions.
What values are most important to you in your work and personal life?
The values most important to me are integrity and honesty in all relationships, accountability and follow-through, compassion—especially when supporting overwhelmed business owners—embracing growth through challenge rather than avoidance, and maintaining a healthy balance between professional success and personal purpose.
Locations
PC Bennett Solutions
Simpsonville, KY 40067