Shanta Norton

Shanta Norton serves as Zone Manager in the transportation department, where she has worked for over 25 years. She began her career as a bus driver, a role she held for about 20 years, before a knee injury prompted her to pursue management opportunities. Norton took courses to build computer and office skills, advancing first to transportation assistant and then, within one to two years, to Zone Manager. In her current position, she directs daily transportation operations for over 120 employees, ensures adherence to safety protocols, assists with payroll and scheduling to cover routes, and supports accident investigations by reviewing details and responding to scenes as needed. She collaborates closely with her coordinator and higher management while handling routing, planning, and emergency situations. Norton credits her success primarily to practical experience in the field, consistent learning, and persistence, which became even more focused after losing her sister, inspiring her to enhance safety protocols and develop a pedestrian safety device that she is now working to launch. She advises young women entering the field to remain determined, consistent, diligent, and always willing to learn, noting that the industry is becoming more diverse with greater opportunities for women in management roles.