Sharon Sibert
Sharon Sibert is a dedicated Customer Success Coach at Rentokil Terminix, where she focuses on training, mentoring, and supporting new hires to ensure they achieve their full potential. With a passion for fostering strong relationships and enhancing client satisfaction, Sharon plays a pivotal role in creating a collaborative and high-performing team environment. She takes pride in helping colleagues grow professionally while contributing to the overall success of the organization.
Sharon earned her Bachelor’s degree in Criminal Justice and Corrections from American InterContinental University, where she developed a strong foundation in leadership, problem-solving, and effective communication. Her academic background, combined with hands-on experience in client-facing roles, allows her to navigate complex challenges and deliver results that drive both team and customer success.
Beyond her professional responsibilities, Sharon is actively involved in promoting inclusion and engagement within her workplace. She contributes to Rentokil Terminix’s African American Colleague Resource Group (AACRG), supporting initiatives that celebrate diversity, provide career development resources, and foster a welcoming and empowering environment for all colleagues. Sharon’s dedication to mentorship, growth, and community makes her a valued leader and advocate in both her professional and personal endeavors.
• American InterContinental University
• Performance Award
• African American College Resource Group (CRG) – Membership Chair
• St. Jude’s & Salvation Army Donor
• Women's Shelter
What do you attribute your success to?
I attribute my success to my children—everything I do, I do for them. Being a mother of four motivates me every day, and I also credit my commitment to continuous learning, my resilience as a neurodivergent leader, and my dedication to supporting and developing others alongside myself.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to learn to separate personal from business—leave the personal at the door. Learning not to take work-related stress or tough feedback personally was a turning point in my professional growth.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to have tough skin, be patient, and don’t get defeated. It’s also important to stay coachable, remain grounded, and not take challenging customer interactions personally.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field right now include adjusting to new responsibilities and internal changes following a recent merger, as well as balancing leadership duties while remaining approachable and supportive to my team. On the other hand, there are exciting opportunities to expand into personal coaching, motivational speaking, and HR, as well as to create community-focused programs like low-income childcare. I also see great potential in building strong networks that open doors for underserved individuals, helping them access resources and opportunities they might not otherwise have.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are integrity, family, and respect. I also prioritize authenticity, always striving to “keep it real” and be true to myself. Giving back is central to who I am—I regularly support organizations like St. Jude’s, the Salvation Army, battered women’s shelters, and homeless support programs, ensuring that my success also benefits others in meaningful ways.