Shavonna Stanford

I handle complex commercial claims with cargo at GEICO. Anytime loads of bananas or cars are being hauled across country and something gets damaged, those are the claims I handle. My day-to-day is all about customer service and helping people through hard situations. If they're talking to me, they've had something bad happen - an accident or something has transpired with their vehicle or cargo. Someone wants to be paid, so I gather the facts, investigate the claim, and figure out what took place so I can try to recreate the situation and scenario as if I was there. I determine what the insurance company owes for, what we're liable for, and how we can rectify the situation and make people whole again. My goal for the next 5 years is to be training and educating people. I want to change the stigma of insurance because everyone thinks insurance companies are just looking to stiff you over once it's time to cash in. I want people to be educated and understand their policies, know what they're covered for, and whether they need more or less coverage. I want to be a resource for people at GEICO who want to learn how to get licensed to work claims or just learn about the industry. My goal is to learn something, execute it, and then teach it to someone else.