Shea Miech, BSN, RN, NE-BC

Shea Miech, BSN, RN, NE-BC, is a Patient Experience Leader and registered nurse with more than two decades of healthcare experience. At Baylor Scott & White Health, she focuses on connecting people, culture, communication, and performance to create more meaningful healthcare experiences. Since beginning her nursing career in 2004, Miech has worked across medical-surgical nursing, Trauma ICU, Cardiac ICU, procedural areas, and hospital operations. She also served as a hospital house supervisor during the COVID-19 pandemic, providing leadership during one of the most challenging periods in modern healthcare. These varied experiences have given her a broad understanding of the perspectives of patients, families, bedside clinicians, physicians, and organizational leaders.

In her patient experience leadership role, Miech brings clinical knowledge and operational experience together with a strong focus on communication, relationship-centered care, education, and leadership development. She is passionate about helping healthcare organizations move beyond treating patient experience as simply a score and instead recognize it as a reflection of how effectively people communicate, collaborate, and care for one another. Her accomplishments include receiving a Nursing DAISY Award and helping seven hospitals achieve patient experience scores above the top national quartile. She is also participating as Faculty in Training in the 2026 cohort of the Academy of Communication in Healthcare, further developing her expertise in healthcare communication.

Miech holds a bachelor’s degree in nursing from Western Governors University and earned her LVN and RN through Washington State’s Running Start program. She is a Nurse Executive–Board Certified (NE-BC) professional and is affiliated with the Academy of Communication in Healthcare, Texas Nurses Association, and Texas Organization of Nurse Leaders. She attributes her success to the mentors, colleagues, and advocates who have encouraged her growth, as well as her willingness to remain curious and ask questions. Her leadership philosophy is grounded in authenticity, empathy, curiosity, love, and understanding, with a particular emphasis on creating environments where people feel genuinely heard and valued. Through her professional work and involvement in Baylor Scott & White’s Faith in Action program, she continues to advocate for compassionate, human-centered healthcare and stronger connections between people.