Shekia Copeland

Shekia Copeland is an accomplished compliance and financial services professional with more than eight years of experience supporting banking operations, regulatory compliance, and risk management initiatives. Currently serving as a Compliance Analyst with InComm Financial Services, she supports the BSA/AML Compliance Department with a primary focus on audit coordination and regulatory readiness. Acting as a key liaison between banking partners, auditors, third-party vendors, and internal departments, Shekia helps ensure compliance with regulatory requirements while facilitating efficient communication and documentation across multiple stakeholders. Her calm, analytical approach and commitment to collaboration have made her a trusted resource for navigating complex compliance processes.

Prior to joining InComm Payments, where she has served for more than two years, Shekia worked as an analyst with TSYS, helping financial institutions implement and manage payment and banking solutions. Her career in banking and financial services began on the front lines as a teller and has expanded across a variety of roles involving client services, technical support, payment processing, treasury applications, and compliance oversight. This broad experience has provided her with a comprehensive understanding of the financial services industry and a unique ability to bridge operational, technical, and regulatory functions.

One of Shekia’s greatest professional strengths is her willingness to identify opportunities for improvement and champion meaningful change. She takes pride in speaking up when processes can be strengthened and finding practical solutions that create long-term value for her organization. A notable example was her leadership in improving the company’s audit tracking process. Recognizing the limitations and risks associated with managing audits through spreadsheets, she helped drive the transition to a centralized ticketing system that streamlined audit requests, improved recordkeeping, reduced the potential for errors, and enhanced reporting capabilities. Combined with her Master’s degree in Accounting from Liberty University, her dedication to operational excellence, regulatory compliance, and continuous improvement continues to position her as a respected professional within the banking and financial services industry.