Her Story
About Shelby
Shelby Neubauer is the founder and CEO of Haus di Lusso, a Nashville-based lifestyle management and concierge company dedicated to helping busy individuals and families simplify their lives. With expertise in household management, personal assistance, organization, and event planning, she has built a business centered on exceptional service, thoughtful systems, and genuine relationships. Rather than operating as a traditional placement agency, Haus di Lusso provides a collaborative team approach, carefully matching assistants with clients while ensuring consistent support, standardized processes, and seamless service.
A graduate of Belmont University with a Bachelor of Music degree and an emphasis in music business, Neubauer began her career as a singer-songwriter while gaining experience in a variety of service-oriented roles, including family assistance, Airbnb management, and hospitality. When the COVID-19 pandemic disrupted the entertainment industry, she transformed her passion for organization and serving others into a thriving entrepreneurial venture. Drawing on years of hands-on experience and a strong professional network, she created Haus di Lusso to provide personalized lifestyle solutions that allow clients to focus on what matters most.
Known for her servant's heart and belief in leaving everyone better than she found them, Neubauer leads her team with a people-first philosophy rooted in trust, reliability, and attention to detail. She remains actively involved in overseeing operations, developing efficient systems, and pairing clients with assistants whose personalities and work styles complement their needs. While Haus di Lusso currently serves the Nashville market, Neubauer's long-term vision is to expand the company's unique lifestyle management model into additional cities, bringing high-touch concierge services to clients nationwide.
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