Shelia Charlton, BS, MHA
Shelia Charlton, BS, MHA, serves as the Cardiac Procedure Unit (CPU) Clerical Staff Supervisor for the Cardiovascular Center at the University of Michigan Hospital, where she has dedicated 23 years to advancing excellence in healthcare administration and patient care. She has built a strong reputation for her leadership, staff development, and operational expertise in one of the nation’s leading healthcare institutions. Skilled in physician relations, patient scheduling, MiChart systems, finance and BI reporting, and HIPAA compliance, Shelia is known for her professionalism, compassion, and ability to create efficient systems that enhance both patient and staff experiences. Her leadership is rooted in teamwork, communication, and a genuine dedication to serving others.
A lifelong learner committed to personal and professional growth, Shelia holds a Bachelor of Science in Business Administration and Management from the University of Phoenix and proudly earned her Master of Healthcare Administration—one of her proudest achievements. She is also a graduate of the University of Michigan’s Transformational Leadership Program, a six-month initiative focused on advancing innovation and leadership in healthcare. Additionally, she attended the Annual National Association of Health Services Executives Conference in Fort Lauderdale, which centered on empowering Black professionals in healthcare and inspiring the next generation of leaders. These experiences have strengthened her ability to lead with vision, inclusivity, and integrity.
Beyond her professional accomplishments, Shelia is deeply guided by her faith and commitment to service. She actively volunteers through her church, supporting community initiatives and uplifting those around her. Rooted in her values of faith, family, and perseverance, Shelia continues to inspire others through her dedication, humility, and passion for making a positive impact both within the University of Michigan Hospital and in the broader community she serves.
• University of Phoenix - MBA
• University of Pheonix - BBA
What do you attribute your success to?
I attribute my success first and foremost to God, whose guidance has shaped every step of my journey. I’m also deeply grateful for the unwavering support of my family and friends, who continue to inspire and encourage me. Above all, I’ve learned the importance of believing in myself and recognizing that I am just as capable and deserving of success as anyone else.
What’s the best career advice you’ve ever received?
Always go after what you want, never be afraid to try something new, and learn to get out of your comfort.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to always stay true to who you are, no matter what life brings your way, as authenticity earns lasting respect. Commit to finishing what you start, and remember that it’s never too late to pursue a goal or build the career you’ve always envisioned.
What are the biggest challenges or opportunities in your field right now?
Building community and creating better communication among the multiple teams.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are faith, family, and meaningful connections. I cherish spending time with my family and friends, and I’m especially proud to be the mother of my daughter, Dr. Jasmine Stephens, who has earned her PhD. My love for church and singing also keeps me grounded and brings joy and balance to my life.