Her Story
About Shewana
She is a dedicated paratransit operations and project management professional with over 15 years of experience in transportation services, call center management, and regulatory compliance, currently serving as General Manager and Project Manager at SCR Medical Transportation, where she ensures safe, efficient delivery of paratransit services in compliance with Pace requirements, oversees service productivity and on-time performance, and manages vehicle maintenance, employment practices, and incident reporting. Prior to this role, she served as Operations Supervisor at First Transit and held progressively senior roles at SCR Medical Transportation, including Assistant Project Manager, Call Center Supervisor, and Registration Clerk. Her career also includes serving as Customer Service Representative at Veolia Transportation. She holds an Associate's degree in Criminal Justice and is recognized as a strategic, results-driven, and safety-focused leader who combines deep operational expertise with a commitment to compliance, team development, and exceptional service delivery.
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