Shirley Dicristofano
Shirley Dicristofano is an accomplished retail and operations professional with extensive experience in management, customer service, and team leadership. Currently serving as Assistant Store Manager at White House Black Market in Phoenix, Arizona, she oversees store operations, staff development, and customer engagement to ensure a seamless shopping experience. Shirley has a proven track record of fostering effective team collaboration, maintaining high operational standards, and driving business profitability.
Throughout her career, Shirley has held key roles across retail and service industries, including sales management at StratMar Retail Services, jewelry sales at Helzberg Diamonds, and counter management at Dillard’s Dior. She has also led teams at Hertz as a Location Manager, demonstrating her ability to adapt her leadership skills across diverse high-pressure environments. Known for her strong communication, problem-solving, and organizational abilities, Shirley excels in creating efficient workflows and mentoring staff to reach their full potential.
A graduate of DePaul University with a Bachelor of Arts in Communications and Education, Shirley combines her academic background with practical experience to advocate effectively for clients and drive team success. She values professional growth, relationship building, and contributing to positive organizational outcomes while maintaining a focus on quality, service, and operational excellence.
• DePaul University- B.A.
• The Best of The Best Award
• Delta Sigma Theta Sorority
• St. Vincent DePaul
What do you attribute your success to?
I attribute my success first to God and my parents, and also to my own drive and ambition—I’m not afraid to fail.
What advice would you give to young women entering your industry?
My advice to young women entering my industry is to confidently express yourself with customers, listen actively, and allow them to explore the store at their own pace—most times, you’ll find common ground, and effective communication is key.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are staying active, engaging my mind and body through hobbies like Scrabble, archery, and sailing, and being involved in activities that support and enrich the lives of children.