Shirley Sorrels

Shirley Sorrels serves as Provider Engagement Account Manager, a position she has held for nearly four years. With 11 years of experience in the healthcare industry, she began her career at Humana before moving to Optum, part of UnitedHealthcare. In her role, Sorrels guides providers on correct billing practices and closing care gaps while advocating for the specific needs of rural health communities in Kentucky, including access to specialists, community outreach, and resources. She maintains relationships with provider groups, billing managers, and office staff to ensure quality care and financial stability for practices. Sorrels earned her Master's in Healthcare Administration from the University of Louisville in December and is currently pursuing a Master's in Business Administration, which she expects to complete in 2027. She is a member of the Healthcare Financial Management Association, the Healthcare Administration Executive group, SEAT, and Dress for Success. Outside her professional work, Sorrels advocates for autism resources and neurodivergent support within JCPS schools. She attributes her success to the unwavering support of her husband and the guidance of mentors and providers who provide valuable feedback.