Shruti Chopra

Shruti Chopra is a senior consultant on the Customer Experience and Business Process Improvement team at HPE, where she serves as a strategic partner helping internal teams address revenue challenges, cost savings, process changes, and data quality issues. She draws on Lean Six Sigma principles and her PMP certification to recommend and implement improvements that stay within the organization to achieve business outcomes. Shruti began her career as a software developer in the tech field for three years before earning an MBA from the University of Illinois at Urbana-Champaign and transitioning to business roles in marketing research. Exposure to customer surveys and feedback sparked her interest in customer experience, leading her to obtain her CCXP certification from CXPA. She holds a Bachelor of Technology in Computer Science from JP University of Information Technology. At HPE, Shruti previously contributed to the Voice of the Customer team as a senior program manager, where she created the VOC Council to bring customer insights to senior leaders and drive action planning, an effort she documented in a published CXPA article.