Stephanie Westbrook

I.T. Support / Windows Systems Engineer – Lead
Career Break
Boiling Springs, SC 29316

Stephanie Westbrook is a seasoned Information Technology professional with over 21 years of experience in help desk support, networking, and warehouse management systems (WMS), with a strong focus on manufacturing and distribution environments. She earned her Bachelor’s degree in Computer Information Systems/Networking from Davenport University and began building her career in technical support and infrastructure operations. Throughout her professional journey, she has supported complex enterprise environments across major organizations, including Primerica Financial Services, Inc., where she also serves in a long-term leadership capacity as a District Leader.

Her career includes critical infrastructure and operations roles within high-demand manufacturing settings such as Stellantis (formerly Chrysler), Milliken & Company, and adidas distribution centers. She has led Windows systems engineering and IT support teams responsible for ensuring plant readiness, managing servers, IDFs, data centers, and enterprise systems that directly impact production uptime. Her responsibilities have included incident response coordination, system imaging, Active Directory and Office 365 administration, and cross-functional collaboration with network and server teams—where downtime could result in significant operational and financial impact.

Stephanie is currently on a professional hiatus to care for her husband, who is facing a serious illness, while reflecting on a career defined by resilience, technical leadership, and operational excellence. Her areas of specialization include IT infrastructure operations, help desk leadership, networking, WMS platforms, and manufacturing plant support. She is known for her calm effectiveness under pressure, strong documentation practices, and commitment to ensuring systems reliability in mission-critical environments.

• Microsoft
• Cisco

• Davenport University - B.S.

• Society of Women Engineers

Q

What do you attribute your success to?

I attribute my success to having tough skin and learning everything while paying close attention. Being in IT as a woman is very, very difficult, and when you're an African-American woman working with all Caucasian males or even African American males in general, they are very critical of women in IT. You have to work 3 times as hard, maybe 15 times as hard sometimes. So you have to have very tough skin to be able to overcome. At Milliken, I had a team of 8 people, and 7 of them had 30 years plus when I walked in the door. They didn't have as much education as I did, but they had been with the company for over 30 years. Here I am, the new kid on the block - a woman, African American, and my boss was also a woman. It was really, really hard, and you have to be very knowledgeable of what you're doing because you can't fake it till you make it in this industry. You have to know what you're doing.

Q

What’s the best career advice you’ve ever received?

The best career advice I've ever received is to pay attention and learn everything. You don't always have to talk, just learn. This is especially important because in this industry, women are taken for granted. I've had to develop very tough skin because being in IT as an African-American woman means working with environments where you're constantly being tested and criticized. The advice to stay quiet, observe, and absorb everything has been crucial to my success in navigating these challenging dynamics.

Q

What advice would you give to young women entering your industry?

My advice to young women entering this industry is to branch out and don't stay in the same discipline. If you're doing networking, learn cybersecurity. If you know cybersecurity, don't just learn networking - you want to learn Microsoft, you want to learn Cisco. Be a jack of all trades and be a master of a couple. Never stop learning and developing diverse skills across different disciplines. This versatility is crucial for success, especially as a woman in IT where you have to work much harder to prove yourself.

Q

What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges in my field is working within a male-dominated IT industry, where barriers such as limited representation, unconscious bias, and unequal access to leadership opportunities can still exist. I address these challenges by focusing on continuous skill development, building strong professional relationships, and demonstrating consistent performance. At the same time, I see this as an opportunity to help drive greater inclusion and support the advancement of women in technology.

Q

What values are most important to you in your work and personal life?

The values most important to me in both my work and personal life include a strong commitment to education and financial literacy, as I believe knowledge is essential for empowerment and informed decision-making. I also prioritize community service and environmental stewardship, as I value contributing positively to society and protecting long-term sustainability. In addition, resilience guides how I approach challenges, while meticulous attention to detail ensures that I maintain high standards in everything I do.

Locations

Career Break

Boiling Springs, SC 29316