Susan Crosby
Susan Crosby is a passionate leader in the water industry, dedicated to advancing policies that ensure equitable and affordable water access. As Deputy Revenue Commissioner for Water in Philadelphia, she oversees accounting, collections, customer assistance, and technical operations for the Water Revenue Bureau. She played a pivotal role in creating the Tiered Assistance Program (TAP), making Philadelphia the first municipal water utility to offer an income-based water affordability program, ensuring that struggling households have access to essential water services.
Beyond her leadership in Philadelphia, Susan was a Water Utility Leadership Fellow with The Center for Water Security and Cooperation, where she collaborated with emerging water utility leaders to address the industry’s most pressing challenges. She also contributed to the MIT Enhancing Water Affordability Project, a national initiative that unites utilities, researchers, and policymakers to explore innovative solutions for water equity across the United States.
Previously, as Divisional Deputy City Solicitor, Susan specialized in business tax and utility services litigation, shaping policy and legal strategies to support the city's financial stability. She has a proven track record of business process innovation, legislative development, and data-driven decision-making.
A self-proclaimed "water nerd," Susan is committed to building relationships, amplifying voices, and empowering the next generation of water leaders—especially women in the industry. She believes that equitable access to water is a fundamental right and works tirelessly to ensure that utilities, communities, and policymakers collaborate to make it a reality.
• Licensed to Practice Law
• Stetson University College of Law - JD
• Florida State University - BS in History and BS in Politicial Science
• William R. Boggess Award
• The Center for Water Security and Cooperation's Water Utility Leadership Fellow
• Sigma Sigma Sigma National Panhellenic Sorority
• Phi Sigma Pi National Honor Fraternity
• Girl Scouts of Eastern Pennsylvania
What do you attribute your success to?
I attribute my success to a combination of continuous self-improvement and meaningful connections with others. I actively seek out mentors who challenge and guide me, while also ensuring I have a strong support system at home that allows me to pursue my goals. This balance of personal growth, mentorship, and support has been instrumental in my journey.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to never underestimate the skills you already bring to the table—they are often more transferable than you realize. Know your strengths, trust your abilities, and don’t be intimidated by others. Confidence in what you can contribute is key to making your mark.