Susan Crosby
Susan Crosby is an accomplished government leader and attorney with a distinguished career in public service, specializing in water utility management and financial operations. Currently serving as the Deputy Revenue Commissioner for Water at the City of Philadelphia, Susan oversees the Accounting, Collections, Customer Assistance, Customer Operations, and Technical Operations Divisions of the Water Revenue Bureau. In this role, she has been instrumental in developing and implementing innovative programs such as the Tiered Assistance Program (TAP), ensuring water affordability for Philadelphia residents while maintaining the operational and financial stability of one of the nation’s largest municipal water utilities.
Before assuming her leadership role in water management, Susan built a strong legal career, serving as Divisional Deputy City Solicitor for the City of Philadelphia from 2012 to 2020. During this time, she specialized in business tax and utility services litigation, advising on policy development, legislative initiatives, and IT business requirements. Her legal background, combined with expertise in data analytics and collaborative innovation, has informed her strategic approach to managing teams, improving processes, and delivering equitable solutions for the community. Susan holds a Bachelor of Science in Political Science from Florida State University and a Juris Doctor from Stetson University College of Law, and she is licensed to practice law in Pennsylvania.
Outside her professional work, Susan is a passionate volunteer and community advocate. She has served with the Girl Scouts of Eastern Pennsylvania, supporting multi-level troops and acting as a mentor, and has been actively involved with the National Organization for Women. An avid Lego builder and audiobook enthusiast, Susan balances her professional accomplishments with creative pursuits and lifelong learning. Her career exemplifies a commitment to public service, equity, and innovation, earning recognition such as the William R. Boggess Award from the American Water Resources Association.
• Licensed to Practice Law
• Stetson University College of Law - JD
• William R. Boggess Award
• Girl Scouts of Eastern Pennsylvania
What do you attribute your success to?
I attribute my success to a combination of continuous self-improvement and meaningful connections with others. I actively seek out mentors who challenge and guide me, while also ensuring I have a strong support system at home that allows me to pursue my goals. This balance of personal growth, mentorship, and support has been instrumental in my journey.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to never underestimate the skills you already bring to the table—they are often more transferable than you realize. Know your strengths, trust your abilities, and don’t be intimidated by others in the industry. Confidence in what you can contribute is key to making your mark.