Susan Valliere, Revenue Cycle Consultant on Influential Women

Influential Woman · Healthcare Finance and Revenue Cycle Management

Susan Valliere

Revenue Cycle Consultant, Various Contract and Freelance

Cambridge, MA

1Award received

Certifications · Degrees · Memberships

Degree Two Master's Degrees Cert Certificates in Revenue Cycle Cert Certificates in Coding Cert Harvard Certificate Program for Leadership and Communications (in progress) Member AAPC Member Healthcare Financial Management Association (HFMA)

Her Story

About Susan

I've been working in finance and revenue cycle management for over 19 years, specializing in the whole process of getting money in the door for Federally Qualified Healthcare Centers (FQHCs). My main responsibility is making sure there are no bottlenecks in getting the providers' services rendered, coded, documented, and reimbursed appropriately. In revenue cycle, there's no day that's typical - there's always some problem to solve or some change in payer policy. What I'm most proud of professionally are the teams I've led and the people I've mentored. Quite a few people I've worked with have become pretty successful in their career paths. Being a good mentor makes me happy - when any staff that I hire or mentor rise, that's what matters to me. I believe in continuous learning because revenue cycle is always changing, so you have to be up on it from many different levels.

Her Interview

Ten minutes with Susan

01What do you attribute your success to?

I attribute my success to my parents. My parents were very supportive. When we were kids, Santa Claus gave us Barbie dolls and Tonka trucks - they were very supportive that we didn't... I didn't even understand there was such a thing as gender roles. I think my parents just set us up for success. All my sisters are successful in their different career paths because we have the confidence from our parents, like, we could do anything, and don't limit yourself. I was into baseball when I was a kid, and I was in fourth grade, and they had the softball team and the baseball team, but I liked baseball. My uncle was in baseball, and I didn't know behind the scenes - I tried out, I wasn't the best, but I got made the team. I didn't understand that was a boy's sport versus a girl's sport, but my parents behind the scene made it happen, so I didn't even know. I'm still processing, like, every now and then, having my aha moments about how my parents shaped us. You don't appreciate it when you're a kid.

02What’s the best career advice you’ve ever received?

The best career advice I've ever received is to trust in yourself, don't doubt yourself, just keep on learning. I can't remember the exact quote from Amy Bowden, one of my mentors when I was at BMC, but from women leaders too, I've been getting that a lot - trust in yourself. Women tend to undervalue their skills. We're more powerful than what we think we are. I've had a lot of mentors that were females, and that seems to be a running point. They don't go for positions they want to go for because they don't feel they're enough, or the imposter syndrome. But you're going up against people that are less qualified than you, and they're men. Women need to trust in that.

03What advice would you give to young women entering your industry?

Support each other. Support, don't hold information, lift each other up. I can't remember the exact quote, but it's something about don't take another woman's crown, but if their crown is crooked, straighten it. I think that's where women fail and why we don't succeed as much - we don't support each other enough. Your success, or somebody else's success, doesn't take away from you, it only strengthens you. And it comes back around full circle.

04What values are most important to you in your work and personal life?

Giving back and having a cause are most important to me. Mine is revenue cycle, so I do volunteer work, but I think where my most value is, my passion, is with federally qualified health centers - bringing in the revenue, because that's my skill set, but it does help the community that way. Giving back and finding something that you believe in and being a part of it - that's what matters to me.

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