Suzanne Ousey
Suzanne Ousey is a seasoned healthcare executive, Registered Dietitian, and Chief Executive Officer of Nutrition Therapy Essentials, based in San Jose. She earned her Bachelor of Science in Food and Nutrition from Winthrop University in 1984 and began her professional journey working various roles in New York before relocating to California after getting married. Encouraged by a close friend who recognized her potential, Suzanne completed her dietetic internship and became a Registered Dietitian, an inflection point that launched a fulfilling career in clinical nutrition and healthcare leadership. She officially entered the field in 1992, drawn to the opportunity to combine her clinical expertise with her strengths in food service management and regulatory compliance.
Throughout her career, Suzanne has been recognized for her ability to bridge clinical care with operational excellence. Her work has consistently focused on ensuring compliance with healthcare regulations while introducing innovative approaches to dining and nutrition services that improve patient outcomes. This dual focus has allowed her to make meaningful, practical changes within complex healthcare environments, reinforcing her belief that even small improvements can have a lasting impact on the individuals and communities she serves. She is also a passionate mentor and educator, contributing to the development of future dietitians through her longstanding involvement with San Jose State University.
About 15 years ago, Suzanne founded Nutrition Therapy Essentials, starting with just a handful of contracts and a vision to transform nutrition care delivery. Today, the organization has grown to include approximately 90 dietitians serving nearly 400 facilities across California. The company specializes in post-acute care, psychiatric facilities, and community-based programs, while also providing support for acute care settings. Distinct from traditional staffing models, Nutrition Therapy Essentials employs and trains its own dietitians, ensuring consistency, quality, and professional development. Under Suzanne’s leadership, the organization continues to advance nutrition practice, prioritize client satisfaction, and deliver resident-centered care across a wide range of healthcare communities. Outside of her professional life, Suzanne enjoys traveling, is an avid reader, and finds joy in horseback riding, skiing, and spending meaningful time with her family and friends.
• Registered Dietitian
• Certificate in Weight Management with the Academy
• Leadership Academy with the Academy of Dietetics
• Winthrop University - BS, Food and Nutrition
• Carol Hayes Torio Excellence in Management Award
• State Award in Total Management
• Excellence Award in Business and Communication
• Academy of Dietetics
• California Association for Healthcare Facilities (CAHF) Quality Improvement Board
• California Association for Healthcare Facilities (CAHF) Regulatory Board
• City Team financial support
What do you attribute your success to?
I'm going to have to say my people skills. I just have a skill that God has blessed me with, an amazing ability to be able to work with people and get them to understand, even if they don't want to. It's truly an art, and I don't think I've noted how valuable that is until I've gotten older and kind of sat in a room and been like, you know, I got that, I know how to fix this. I'm also neurodivergent, as they say these days. I grew up since I was a little kid being somebody with dyslexia and attention deficit disorder, and nobody knew what that was when I was a teenager or when I was a kid. So I had to adapt my ability to navigate life without being labeled, on my terms, and my mantra was nobody's gonna know that I'm stupid or that I'm less than. I think that it allowed me to read a room, it allowed me to look at people, it gave me another sense of how to operate on cues so that I could catch up. When there's a shortcoming in one direction, there's an enhancement in another.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is simple but powerful: don’t take things personally. In professional environments, challenges, feedback, and even setbacks are often part of a larger process, not a reflection of my value or abilities. Learning to separate emotion from situation has allowed me to stay focused, objective, and solution-oriented, even in difficult moments. It has strengthened my resilience, improved my decision-making, and helped me maintain strong, respectful relationships. By not internalizing every obstacle, I’ve been able to grow, lead with clarity, and remain committed to continuous improvement.
What advice would you give to young women entering your industry?
Network, educate yourself, be a lifelong learner and invest in that. Know as much as you can about so many things and feel comfortable in that. Make friends in the industry, volunteer. When I first became a registered dietitian, I went to all the meetings I could go to, I introduced myself to everybody, I talked to vendors, I wanted to learn about all of their stuff. I was like a sponge, I just wanted to know all of it so that I could apply it to what I did. And I wasn't afraid to ask questions. I think a lot of young people today are afraid to ask a question because they think somebody's gonna say, oh, that's a stupid question, and I know that because they always start the questions with me, this might be a stupid or silly question. Don't apologize. Questions are the gateway to advancing your practice, the gateway to understanding, and it also shows your vulnerability. People dig vulnerability, they like to know that they're not the only person in the room that's scared.
What are the biggest challenges or opportunities in your field right now?
The biggest challenge is the shortage of people in our field. The academy decided that every dietitian needs to have a master's degree, and so we now are facing a large deficit of registered dietitians due to that change in professional status. Right now we're looking at an extreme shortage and it's affecting the ability to serve, which is something that we've never had before, ever. It takes a lot to unearth people that want to work in this arena of work. The other biggest challenge is unqualified people practicing in my arena when they don't know what they're talking about, people that make up nutrition quackery without any evidence base and supply the public with that information. They can do some pretty serious harm to people. And then there's the whole issue with semaglutide drugs that have definitely screwed us up, because now people just have to inject themselves and lose weight instead of going to the gym and eating right. Everybody wants a silver bullet when it comes to weight management and health management, and there is no silver bullet. It's really what we teach.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are truth, cause no harm, and maintaining grace. I believe truth is the foundation of trust and integrity, guiding how I communicate, make decisions, and show up for others. “Cause no harm” reflects my commitment to being mindful in my actions and words, ensuring that I contribute positively and avoid unnecessary damage in any situation. Keeping grace reminds me to stay composed, respectful, and grounded, even in challenging or high-pressure moments. Together, these principles shape how I lead, how I relate to others, and how I aim to navigate both professional responsibilities and personal relationships.
Locations
Nutrition Therapy Essentials
325 Crest Drive, San Jose, CA 95127