Suzanne Ward

Senior Product Owner
University of South Florida
Tampa, FL 33620

Suzanne Ward is an accomplished technology leader with more than 25 years of experience across medical devices, high tech, and enterprise IT. She began her career in healthcare product management, working on blood pressure cuffs and vital signs monitoring systems, where she drove early product development innovation, including leading the industry shift to latex-free product lines in the late 1990s, and launching multiple patient monitors across several brands, generating millions annually in revenue.

Known for stepping into complex challenges, Suzanne built a global career partnering with teams across Asia and Europe to advance next-generation technologies. Her contributions led to multiple patents, with recognition in the U.S., Korea, and internationally.

Following the 2008 economic downturn, she transitioned into high-tech and took on an IoT agile leadership role at Intel. There, she led the multi-year, $2 billion Alder Lake chip IoT-software program, guiding large, cross-functional global teams to successfully deliver complex products on time and within budget. Her strength in aligning engineering, marketing, and executive stakeholders became a hallmark of her leadership, consistently transforming teams into high-performing, collaborative organizations.

Today, Suzanne leads Identity and Access Management at the University of South Florida, driving secure and scalable access solutions across the institution.

At the heart of Suzanne’s career is a passion for building strong, engaged teams and creating environments where people can thrive. She is recognized not only for delivering results, but for how she leads—through communication, collaboration, and a commitment to continuous improvement. Colleagues frequently describe her programs as some of the most rewarding experiences of their careers, reflecting her lasting impact as a leader.

Outside of work, Suzanne enjoys following the University of South Florida football and other USF sports teams, balancing her professional contributions with personal passions, and can be found mid-field or mid-court most weekends.

• 6 Patents [3 U.S., 2 Korean; 1 International]
• Project Management: PMP, PMI ACP
• Scrum: PSM, CSM, CSPO, CSP
• SAFe: SM, PM/PO
• Agile: ATF Facilitation, ACC Coaching

• University of South Florida BA, Economics
• Florida State University MPA, Public Administration
• Drake University MBA, Business Administration
• Portland State University MEng, Systems Engineering

• Alpha Kappa Psi Business Fraternity (30+ years)
• Foundation Advisory Board for Alpha Kappa Psi

• Alumni Volunteer | Mentor at Univeristy of South Florida
• Alumni Volunteer | Mentor at Florida State University
• Alumni Volunteer | Mentor at Drake University
• Alumni Volunteer | Mentor at Portland State University
• Alpha Kappa Psi, Beta Phi 1992 Life
• Cofounder, AKPsi Xi Omega chapter at USF
• Cofounder, USF Portland Alumni Chapter
• USF Sports Super Fan and Supporter
• Advisor, Fowler Avenue [USF NIL] Collective
• Supporter of VETTixs.org.
• Supporter of many USF foundation, sports, college, and alumni events.
• Mentoring students, graduates, collegiate and professional athletes on Career Transition.

Q

What do you attribute your success to?

I’ve always been the person to step up when leadership says, “We need someone who…" My answer has consistently been, “I’ll do it.” That mindset opened doors around the world and afforded me the opportunity to work across diverse teams and cultures. I’m highly goal-oriented and focused on driving things through to completion, rarely turning down a challenge. I’m also a lifelong learner; there’s always something new to explore. My mother used to joke that I was perpetually in school, and she wasn’t all that wrong. I have used my degrees and certifications to support my professional success. That drive for growth, achievement, and continuous learning has always been part of who I am.

Equally important, I’ve made sure my voice is heard and that I create space for others to be heard as well. I believe work should be meaningful and enjoyable; we spend too much of our lives doing it not to. That’s why I value celebrating wins and even recognizing failures that can be turned into future successes, making every workday a fun day.

Q

What’s the best career advice you’ve ever received?

I never realized I had a special skill until management brought it to my attention. You make a lot of decisions. Some have to be made quickly. Some have to be made with little information. When working in medical devices, decisions affect lives. I quickly assess whether there is enough information and decide. Stop and get more information if it affects lives. Management said they learned from me and brought to my attention a hidden skill of mine: Most decisions can be made and tweaked along the way. An agile approach, the plan-do-check-act approach, works.


Q

What advice would you give to young women entering your industry?

Go for it! It’s all out there, and you can take your career in any direction you choose. Project management can be a great entry point; many women excel in it, and it can be a pathway into technology. From there, you can lead technical projects, immerse yourself in the work, and build your expertise, just like I did.

Equally important is how you present yourself. Be confident and clear: I’ve done the research, I believe in this approach, and I stand behind my recommendation. Avoid uncertainty in your tone; don’t let your voice turn statements into questions. Speak with conviction so others trust your perspective.

You have every right to be at the table. You’ve earned your place, just like everyone else. Your insights matter, and your voice deserves to be heard—own that, and remind yourself of it often.

Q

What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges is that we’re still losing girls early; it really starts around fourth grade, and many aren’t even being encouraged onto the path. Even at the college level, I meet women earning technology degrees who still question whether they belong. I remind them: you’ve earned the same degree as everyone else; you absolutely have a right to be here, and your voice matters. But the fact that this reassurance is still needed is disheartening.

Often, they’re invited to the table but aren’t sure how to fully step into that space. Part of it is learning how to present themselves with confidence. Small things like letting your voice rise at the end of a statement can unintentionally signal uncertainty. It’s important to communicate with conviction: I’ve done the research, I believe in this approach, I recommend it, and I stand behind it. That confidence makes all the difference.

Q

What values are most important to you in your work and personal life?

Honesty and transparency are essential to how I lead. With an engineering leader mindset, I need clear, transparent input, especially about what might break, so I can make informed decisions. I’m also highly goal-oriented and focused on driving work through to completion.

At the same time, I believe work should be enjoyable. Celebrating wins is important, and even setbacks can be valuable when you learn from them and turn them into future successes. We spend so much of our lives working; it should be something we enjoy.

I also place a strong value on balance, making sure there’s space for both professional achievement and personal time.

Locations

University of South Florida

Tampa, FL 33620

USF St Petersburg

140 7th Avenue South, St. Petersburg, FL, 33701

USF Sarasota-Manatee

8350 North Tamiami Trail, Sarasota, FL, 34243

USF Tampa

4202 East Fowler Avenue, Tampa, FL, 33620