Syreeta McGee

Syreeta McGee is a dynamic Customer Success Leader with over a decade of experience navigating complex enterprise SaaS environments, particularly within the cybersecurity and tech sectors. Known for her strategic mindset and analytical approach, she has consistently driven impressive metrics, including a 96% customer retention rate and 167% net dollar retention (NDR). Currently serving as a Client Success Manager at CareerArc, Syreeta partners with cross-functional teams to optimize platform adoption, mitigate churn, and align product capabilities with customer goals. Her work is grounded in building long-term, high-impact relationships that turn clients into champions.

Prior to CareerArc, Syreeta held key roles at KnowBe4, PlayVS, and ConstructConnect, where she led major initiatives in customer onboarding, risk mitigation, and executive stakeholder engagement. Her career reflects a passion for turning complexity into clarity, a talent for aligning business strategy with measurable outcomes, and an unshakable commitment to customer advocacy. Based in Conroe, Texas, Syreeta also holds a B.A. in Public Relations and Applied Communication from Southern New Hampshire University and continues to expand her expertise through certifications in cybersecurity and talent strategy.

• ISC2 Candidate
• HCI Talent Strategy & Acquisition Certifications
• Social Media Marketing
• Totango Certified Success Manager
• Foundations of Project Management
• DocuSign Agreement Cloud Specialist 2020

• Southern New Hampshire University- B.A.

• Customer Success Association
• Gain Grow Retain