Tanya Awasthi

I would say my company itself is a very nice company where it allowed me to learn and work at the same time. They were very patient with me. If you want to excel in healthcare, get yourself updated with the business knowledge - understand how the healthcare industry works and what are the basics. Define your goal where you want to be, whether it's the FRM side or the pop health side, and accordingly try to find out the topics you want to learn about, like medical management systems, risk stratification, and clinical claims. Speaking with users is crucial because if you understand the process well, you'll start understanding the business well. If you know your users, you would be able to use your knowledge to make better products in healthcare.

To keep learning with your experience, like, on whatever job you are working. Keep yourself updated with the technology or the needs of the job, so that you can keep even improving your own skill and be market available. So you're not lacking behind. You should be a very updated leader.

AI is coming, so get updated with your AI skills. But that doesn't mean you shouldn't have business knowledge. Specifically in my area of work, being a product owner or product manager, you should have business values and technical skills to understand and work with different teams. It should be at a basic level, but you should understand that. The key point would be communication skills - keep on working on your communication skills, and you would be excelling in your work, because this work is basically reporting to different teams and the leadership and making all that work together so that you can reach your project to be in a done state. It's more of making everyone work and bringing everyone to agree on the same thing, while keeping everyone's thoughts and opinions on an open table so that they can have discussion and we can conclude in a positive way.

It's not specific to the industry right now, it's more about AI. I have to say it's a kind of a pro and a con. AI is helping me to get more efficient, but since my work is very creative and more on the leadership side, there are limitations. Currently in the healthcare industry, they have HIPAA and everything, so AI is not allowed at all in certain areas. I cannot design using cloud designer or anything because it doesn't comply well with HIPAA. I can definitely use Microsoft Copilot for writing documentation because that's allowed, but not the designing part. If the designing was also allowed, there would be less effort on the thinking, so you could write your prompts creatively to get desired output and work on better reports, making sure your leadership is updated with all the information they need. As a product manager, I do a lot of meetings, so I can't keep writing all the time. I should have some kind of application which can get all the ready-made notes - I'm listening, I should be just there, present, and listening. I shouldn't have to say, 'oh, can you please pardon me?' But it's even a little difficult, but with time, it will ease.

If I talk about values, it is basically, for me, unity and integrity. Since I'm a product manager, I basically feel unity is most important to complete a task. Communications should be very clear, and it should be positive for people to work on. You should welcome other people's opinions as well, so that it makes the team comfortable with you, and they should be comfortable enough to bring out their thoughts and improvements that's needed in the work to get the work done. For integrity, I would say, if you will be available for your team, they would be available for you. So integrity is also very, very important.