Tanya Garcia
Tanya Garcia is a seasoned Senior Customer Success Manager at Entrata, bringing over 11 years of experience in guiding clients through change management and the adoption of property management software. Her career began directly after high school in the property management industry, where she spent 16 years developing deep operational expertise. Tanya’s dedication and passion allowed her to rise to senior corporate positions, where she trained teams, implemented software solutions, and streamlined operational workflows.
Throughout her career, Tanya has demonstrated a unique ability to blend customer advocacy with strategic business goals. She specializes in customer success management, change management, and property management software, consistently turning users into long-term partners. Recognized by peers as a pragmatic problem-solver, she leverages cross-functional collaborations to address complex client needs, optimize software utilization, and enhance overall customer experiences across diverse cultural contexts.
Tanya’s expertise has afforded her global opportunities, including establishing and leading the Customer Success team for Entrata in Amsterdam for 12 months in 2023. She has actively participated in professional associations, such as the National Apartment Association and European property management organizations, reflecting her commitment to advancing industry standards. Open to leadership roles that drive regional growth and operational maturity, Tanya continues to focus on building meaningful client relationships and fostering high-performing teams worldwide.
• Certified Customer Success Management Professional, Level 3
• Certified Customer Success Management Professional, Level 2
• Certified Customer Success Management Professional, Level 1
• Customer Experience: Journey Mapping
• Creating Positive Conversations with Challenging Customers
• Traveling for Business
• International SEO
• Process Improvement Foundations
• Agile Product Owner Role: Foundations
• Customer Service: Handling Abusive Customers
• Everything as a Service (XaaS) is the Future of Business
• Strategic Thinking
• Working with Upset Customers
• Comparing Agile versus Waterfall Project Management
• Customer Success Management Fundamentals
• Product Management: Building a Product Strategy
• Customer Service: Problem Solving and Troubleshooting
• Agile Foundations
• Body Language and Women at Work
• Thinking Like a Leader
• Body Language for Leaders
• National Apartment Association
• European Property Managers Association
What do you attribute your success to?
I attribute my success to being goal-oriented, detail-driven, and eager to learn. I prioritize continuous education and growth while valuing teamwork and collaboration to achieve shared goals.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to view every opportunity as a stepping stone to something greater and to always stand tall, proud, and confident in knowing my worth.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to manage your emotions to stay productive, confidently voice your opinions to be heard, and take pride in the work you do.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges and opportunities in my field require a realistic approach and a focus on finding the best path forward. Staying adaptable and solution-oriented allows me to navigate obstacles while capitalizing on emerging opportunities.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are transparency, honesty, and openness, coupled with a commitment to continuous learning. I strive to treat others with kindness and respect, make a meaningful difference, and advocate strongly for customers while solving problems effectively. Outside of work, I have a passion for exploring new countries and experiencing different cultures.