Tayshia McKenzie

She is a dedicated customer service and patient support professional with over four years of experience in healthcare, insurance, and toll authority customer service roles, specializing in patient advocacy, claims resolution, and member support. She has served as a Concierge at AppleOne Employment Services supporting Florida Blue members, where she greeted customers, verified information, transferred callers to appropriate departments, set appointments with licensed agents, and utilized Salesforce, Microsoft Teams, and Avaya systems. Prior to this role, she served as a Customer Service Representative at the North Texas Tollway Authority, handling inbound calls, emails, and chats to resolve account inquiries and process payments. Her healthcare experience includes serving as a Patient Service Representative at CVS Specialty, where she refilled prescriptions, updated insurance details, ran claims, and ensured HIPAA compliance, and as a Customer Service Representative at BCBS Illinois and Humana, where she explained benefits, answered claims questions, determined eligibility, and educated members on health and wellness benefits. She studied at Penn Foster Group. She is recognized as a compassionate, detail-oriented, and customer-focused professional who is deeply committed to providing exceptional service and support to patients, members, and customers across diverse industries.