Teri Clemmer
Teri Clemmer is a seasoned automotive aftersales executive driving excellence in service operations, warranty services, and technical support. Throughout her distinguished career, she has held pivotal roles across major global automotive brands, earning a reputation for her strategic insight, hands-on leadership, and dedication to operational excellence. In her current position as Senior Manager of Warranty Services at Mercedes-Benz USA, Teri is responsible for leading strategic initiatives, special projects, and cross-functional programs that ensure warranty compliance and strengthen the company’s financial performance. Her leadership not only ensures regulatory and policy adherence, but also focuses on elevating the customer experience. Teri’s ability to foster collaboration and guide teams through complex operational challenges has made her a trusted partner throughout the organization. Before joining Mercedes-Benz USA, Teri built a distinguished career with Hyundai Motor America, Chrysler Group, and American Honda. Her extensive background includes roles in field technical service management, customer satisfaction initiatives, business center operations and sales, and the development of service and parts programs. She has managed large-scale technical programs and optimized aftersales operations across multiple regions. Her reputation for operational excellence is matched by her commitment to people leadership—empowering teams, fostering collaboration, and consistently delivering on business objectives. Through her hands-on approach and strategic problem-solving skills, Teri has guided teams to achieve high levels of customer satisfaction and operational performance. Teri holds a Bachelor of Science in Production Technology with an automotive focus from California State University, Los Angeles, as well as an Associate of Science in Automotive Mechanics from Citrus College. A former officer of the Epsilon Pi Tau honor society, Teri exemplifies the organization’s commitment to professional and technical leadership, demonstrating integrity and a passion for continuous improvement throughout her career. Teri remains dedicated to elevating service operations and empowering the next generation of automotive industry leaders be leading the women's group We Are Engineering Services in Jacksonville, FL..
• California State University, Los Angeles
• Citrus College
• Women's Shelter
What do you attribute your success to?
I attribute my success to the early lessons my dad taught me about working on cars, which sparked a lifelong passion for the automotive industry. Being the first woman in my program at California State University was both a challenge and a point of pride, and I’ve worked hard to exceed expectations in a demanding and competitive field. I’m especially proud to work along side an amazing group of women at the Mercedes-Benz USA, LLC, We Are Engineering Services Team.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received was from my dad that told me you can achieve anything, regardless of your gender. It’s a reminder to stay confident, take on challenges boldly, and focus on what I can contribute rather than any perceived limitations.
What advice would you give to young women entering your industry?
My advice to young women entering the automotive industry is simple: You can, and you will! Dream big, believe in yourself, and your passion and determination will carry you far. Cut your teeth in the business by engaging with vehicle owners and dealerships. Study international business acumen and find female mentors in the automotive space.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field right now is staying fully devoted to every person and team I support while keeping operations running smoothly. Balancing individual attention with organizational priorities requires focus, adaptability, and strong collaboration, but it’s also incredibly rewarding to see the impact on both people and performance.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are dedication, balance, and giving back. At work, I give 110% to every project and team I support, and outside of work, I prioritize enjoying life in the beautiful Sunshine State—whether that’s fishing, cooking with my husband, or volunteering in company charity events. . Finding joy and fulfillment both professionally and personally is what keeps me motivated and grounded.