Tiffany Awortwi
Tiffany Awortwi is a dedicated Hotline Supervisor at Boys Town National Hotline in Omaha, Nebraska, where she oversees the 988 crisis hotline operations. With over seven years of experience in crisis intervention, Tiffany expertly manages call flow, quality assurance, and de-escalation of complex situations, ensuring compassionate, evidence-informed support for individuals in emotional distress. Her leadership extends to coaching and developing staff, helping them cultivate confidence and resilience while fostering an environment of teamwork and growth.
Before her career in crisis intervention, Tiffany spent a decade in early childhood education, a foundation that fuels her passion for advocacy and community engagement. She currently serves as President of Boys Town’s Black Organization for Leadership Development (BOLD) and holds board positions with the Nebraska Early Childhood Collaborative and Educare of Omaha. Her commitment to service is further demonstrated through federal advocacy for early childhood education and volunteer work with local organizations, including Ambassador’s Worship Center and the Hope Center for Kids.
Tiffany is pursuing a Bachelor of Science in Psychology at Clarkson College, combining her academic knowledge with practical experience to enhance her work in behavioral health. Known for her empathetic leadership and ability to meet people where they are, Tiffany brings joy, faith, and authenticity to every role she undertakes. She is recognized as an influential leader in Omaha and continues to inspire those around her to see hope, potential, and the light on the other side of crisis.
• Clarkson College – Bachelor of Science (BS), Psychology
• Vatterott College – Cosmetology/Cosmetologist, General
• Vatterott College – Associate’s Degree, Medical/Clinical Assistant
• Influential Women 2026
• Nebraska Early Childhood Collaborative
• Educare of Omaha, Inc.
• President, Black Organization for Leadership Development (BOLD) at Boys Town
• Hope Center for Kids
• Ambassador's Worship Center – Next Minds Welcome Ministry
• Federal advocacy for early childhood education / Head Start
What do you attribute your success to?
I attribute my success to my faith, which is what drives me every day to continue to do the work that I do. My involvement in faith-based ministry work really helps professionally develop me in a way on the personal side that brings it over to the professional side of what I do and who I am today. I also believe it was a God moment when I discovered this career path, realizing that this natural talent for crisis counseling was meant to be the field and direction I should walk in. I genuinely love what I do and the people I work with, and that joy and passion for helping others see the light when they're in darkness keeps me going. The fact that I can meet people where they're at and help them see potential in themselves that they couldn't see before is what makes this work so meaningful to me.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges and opportunities in crisis work is developing and supporting staff. Many people entering the field struggle with confidence, so providing robust training, coaching, and de-escalation skill development is critical to sustaining and growing the field.
What values are most important to you in your work and personal life?
Faith is central to everything I do. I also value service, developing others, meeting people where they are, and boosting morale. These values guide how I lead my team and support individuals in crisis.