Her Story
About Tiffany
Tiffany Ghrist is a strategic business leader with more than two decades of experience driving revenue growth, operational excellence, and team development across sales, insurance, call center operations, and business consulting. Throughout her career, she has built a reputation for scaling organizations, optimizing performance, and leading transformational change initiatives. Tiffany has overseen multi-million-dollar budgets, managed large cross-functional teams, and consistently delivered measurable business results, including revenue growth exceeding 20% year over year, significant cost reductions, and substantial improvements in employee retention and productivity.
Currently serving as Outbound Sales Supervisor at Mood, Tiffany leads a high-performing remote sales organization focused on scalable growth, operational consistency, and customer experience excellence. She partners closely with executive leadership to develop KPI-driven sales strategies, streamline workflows, and implement performance management systems that drive sustainable recurring revenue. Prior to this role, Tiffany held leadership positions with organizations including The Go Solution, APAC Customer Services, and Process Prowess, where she spearheaded large-scale operational improvements, launched successful call center divisions, developed training and onboarding programs, and built high-impact sales and leadership teams. Her expertise spans process improvement, sales optimization, recruiting, vendor management, compliance, and organizational development.
Known for her people-first leadership style, Tiffany is passionate about mentoring professionals, building strong workplace cultures, and empowering teams to perform at their highest potential. She has earned recognition throughout her career for her ability to identify untapped opportunities, improve operational efficiency, and inspire growth in both individuals and organizations. In addition to her corporate leadership experience, Tiffany has also provided coaching and consulting services focused on executive function, leadership development, and business growth. Her approach combines operational rigor with empathy, adaptability, and a deep commitment to helping businesses and people thrive.
Her Interview
Ten minutes with Tiffany
01What do you attribute your success to?
I like to know a little bit of everything. I like to have my hands in as many cookie jars as I can. Every time I've ever gotten a new job, in the interview, I want to be able to come into an organization and impact change and make a difference, whether that be with the people, whether that be with processes, whether that be with profitability. I need to make my mark somewhere, so I make sure that I know as many aspects of the business as I can, while still kind of hovering at that 50,000-foot mark, and then kind of right down to like 30,000. I'm very intuitive, but I'm also very inquisitive. I like to challenge myself. I like to make sure that I am being impactful wherever I go, so I tend to keep my plate extra full. Even if it doesn't have to be handed to me, I actually create things for me in a way to better them and to better the experience with the employees, with the customers, with the company as a whole, as well as myself.
02What’s the best career advice you’ve ever received?
The best advice that I've gotten is to find the off switch, because I just keep going. Another piece that I've gotten is to find ways to get a seat at the table.
03What advice would you give to young women entering your industry?
It's very difficult being a female, especially a younger female, in the corporate world. You get challenged a lot, people are threatened, and politics are involved. Don't let them break you. Stand your ground. Have confidence in yourself, utilize your voice, communicate with confidence, and keep your head up.
04What are the biggest challenges or opportunities in your field right now?
Things move fast, so there's a lot of change management. There's a lot of bumps and bruises when you're getting something up off the ground. The challenge is being able to not only influence leadership in terms of directions and things like that, and be able to effectively communicate the challenges and experiences that the ground floor is having in order for us to make any transitions or tweaks that we need to do to make their experience better, as well as the customer experience. But it's also managing the team through that. Coming in with little to no direction, because it's all brand new, we don't know what we don't know. This company moves very, very quickly, so we are very quick to say, this is not working, we need to stop, we need to adjust. Sales reps like to find their flow and just really perfect their craft, but there's so many moving parts with them, so keeping them engaged, keeping them motivated, making sure they understand the why, helping empower them, and really communicating to them that they make an impact as well. Their opinion matters, and we all get to be a part of this and kind of make it a fun thing, as opposed to letting them get discouraged or frustrated because we don't have all the information. It's really effectively communicating with them and getting their buy-in, and then execution.
05What values are most important to you in your work and personal life?
Have and create boundaries within yourself as well as externally, and stick with those. Understanding that there's a difference between good intentions and having a goal. You have to be flexible, be able to adapt and adjust, and keep a good pulse on things. Authenticity is important - be who you are, and not who you think you need to be. Don't compromise who you are, or what you believe in. Stay true to you, and everything's gonna fall in line, even if it doesn't feel like it in the moment.
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