Her Story
About Tiffany
I got into healthcare on the ground level as an in-home health aide, working for just shy of 5 years for a client who had cerebral palsy. I was their primary person doing wheelchair transfers, ambulations, bathing, grooming, feeding, budgeting - anything you can think of that you do every day, I helped them do or did for them. From there I moved into case management, handling workers' compensation cases through the state of Texas and the Department of Labor. As a case manager, you're helping identify needs and find resources, making sure the case is progressing and things are being handled efficiently by the medical team so the case can get settled as quickly as possible. I also served as our CARF program director at that pain management clinic, overseeing accreditation processes and ensuring patient outcomes met national expectations. I actually came in interviewing for front desk, but they looked at my resume and saw I was in my master's program, and they elevated me and pushed me to aspire higher. My first clinic that I managed as a practice administrator was a psychiatric clinic with 18 different clinicians and practitioners, and we almost exclusively served veterans under a Department of Defense contract. That was a big splash into mental health. I then worked at UT Southwestern Texas Health Resources doing care coordination before being laid off when 70% of the workforce was cut. After a short stint in inpatient that taught me that wasn't for me, I'm now back in an outpatient setting doing neuropsychological practice administration since April 2024. In March 2023, I founded Dragon Slayers Credentialing and Consulting to help doctors with the credentialing process - getting them in-network with insurance so they don't have to worry about whether they're going to get paid and can focus on what they do best, taking care of patients.
Her Interview
Ten minutes with Tiffany
01What do you attribute your success to?
I have to believe in myself. If I don't believe in me, why should anybody else? Even today, I mean, I woke up feeling that struggle this morning of the world feels really big right now, and I feel really small. Of course, there's days where my husband or my best friend or my colleagues are what keep me going - they're the ones saying, no, you can do it, keep going, keep going. But at the end of the day, no matter how much support they offer or encouragement, if I can't find it in me to believe in the thing that I'm trying to do, none of that's going to matter. You have to have that within you, and you have to fill your own void within yourself first, so there are other people can see it and even support it, but you have to give yourself that own validation.
02What values are most important to you in your work and personal life?
The thought of having the work that you do validated is important. I think the women I know in my life more than anyone else always downplay what they've done and what they've accomplished, and it's more like, it's just a fact of, well, you know, I did this because I had to, and not you did that thing, and it's pretty amazing that you did that thing. It's not just a little fact of life, that's a good thing that you did, a glowing point, a high point. I think it's really hard to internally sometimes acknowledge those things. With my company, the point was, and still is, to just help these doctors take off the administrative burden of credentialing so that they don't have to worry about whether or not the things that are needing to get done are getting done. That means that at the end of the day, they get paid, that they can focus on the patient care, being doing what they do best, taking care of patients, without having to worry about whether or not they're gonna get paid. I never intended for it to be my main source of income. I always wanted it to be something I did to help doctors in the field, and I do my pricing from 23 to now has always been anywhere from 15% to 25% below industry standards, making credentialing more affordable for them, and also more personal.
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