Tiffany Perkins
Tiffany Perkins is a seasoned Operations and Information Technology Transformation Executive with over 20 years of experience driving global operational excellence. Currently serving as Regional Supply Chain Director and ERP Product Owner, she specializes in designing high-performing operating models that simplify complexity, improve service, reduce costs, and enhance organizational agility. Tiffany has a proven track record in leading large-scale transformations across fulfillment, reverse logistics, IT service operations, and enterprise process governance, achieving measurable results such as reducing returns turnaround time by 80% and increasing customer satisfaction scores by over 40 points. Before Dyson, Tiffany held senior roles at Caterpillar, where she delivered multi-million-dollar savings through global network optimization, demand planning, and IT service unification for more than 100,000 employees. She combines analytical rigor with practical execution, building clear KPI systems, decision frameworks, and operational cadences that empower teams to move from reactive problem-solving to proactive, data-driven performance. Her leadership is marked by the ability to align cross-functional stakeholders, drive digital enablement, and embed Lean and business excellence practices across organizations. Tiffany holds an MBA from Bradley University and a Bachelor of Science in Computer Science from Western Illinois University. She is certified in ITIL and held a PMP credential. Outside of her professional work, Tiffany is committed to mentoring and community service, previously volunteering with Goodwill Industries’ mentoring programs, and actively shares insights on productivity, leadership, and operations transformation to inspire others in her field.
• Western Illinois University- B.S.
• Bradley University - MBA
• Goodwill Industries International
What do you attribute your success to?
My success is grounded in tenacity, intellectual curiosity, transparency, and a relentless focus on root-cause analysis and corrective action. I am a dynamic, empathetic leader with the courage to challenge the status quo; and the ability to bring others with me.
At this level, I recognize success is achieved through others. I set a clear vision and translate it into a compelling narrative that aligns teams, builds ownership, and drives execution. Over a 20+ year career, I have developed a strong ability to lead change through influence, apply disciplined, fact-based decision frameworks that remove emotion from critical choices, and foster highly collaborative environments where people and performance thrive.
What’s the best career advice you’ve ever received?
The best career advice I can offer is to lean into curiosity and take initiative. Seek out stretch assignments; they are where real growth happens. At the same time, intentionally build your business acumen by developing a more generalist perspective, understanding end-to-end operations and the upstream and downstream impacts of decisions.
What advice would you give to young women entering your industry?
Advice I would give to young women entering my industry is believe in yourself, trust your intent, and be clear on the value you bring. Use your voice with confidence, seek clarity, and focus on consistent, disciplined delivery.
What are the biggest challenges or opportunities in your field right now?
The most significant challenge in our field today is integrating AI in a way that enhances quality and scalability while preserving human judgment. The opportunity, and responsibility, is to use AI as a force multiplier that redeploys talent to higher-value work, rather than as a blunt cost-reduction lever.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are dedication, continuous improvement, and balance, and I also prioritize staying active through fitness and enjoying live events.